What are the responsibilities and job description for the Front Desk Agent position at TownPlace Suites by Marriott?
Overview:
We are seeking a dedicated Front Desk Agent to join our team at a hotel/resort in providing exceptional guest experiences. The ideal candidate should have a passion for hospitality and excellent customer service skills.
Duties:
- Greet guests upon arrival and provide them with information about the hotel/resort amenities
- Check guests in and out efficiently, ensuring all billing is accurate
- Answer phone calls and assist with inquiries or reservations
- Handle guest requests promptly and professionally
- Assist with concierge services such as booking tours or transportation
- Perform night audit duties as needed
Skills:
- Experience in Guest Services or Customer Service preferred
- Proficient in phone systems and possess excellent phone etiquette
- Multilingual abilities are a plus for effective communication with diverse guests
- Knowledge of Hospitality Management practices
- Bilingual skills are advantageous
- Familiarity with Night Audit procedures is beneficial
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- On call
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Warren, MI 48092 (Required)
Ability to Relocate:
- Warren, MI 48092: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $16
