Executive Housekeeper

TownePlace Suites by Marriott Lady Lake/The Villages is seeking an experienced Executive Housekeeper for their beautiful hotel! Compensation is competitive based on experience. Must be a team player and motivated to build a strong housekeeping team.

Essential Job Functions

• Oversees public space for efficiency and cleanliness; conducts inspections of public space and does follow‐up as needed; insures public space meets and exceeds customer expectations for the appearance of the hotel.
• Prepares work schedules in accordance with forecasted occupancy.
• Conducts effective associate meetings; Handles disciplinary action and counseling sessions as necessary.
• Determines, communicates, and monitors achievement standards and standards of performance on a timely basis.
• Conducts department training on a regular basis in conjunction with AURO Hotels’ standards and Brand standards including cleaning techniques and safe use of cleaning products.
• Works with associates when necessary to provide outstanding customer service to guests.
• Responsible to insure that AURO Hotels’ standards and Brand standards are met in all public areas and guest rooms.
• Insures that guest rooms are within the standards of AURO and brand standards.
• Inspects all guest rooms each quarter; writes maintenance orders as needed.
• Checks "In" house or "Stay‐over Rooms" as necessary.
• Checks linen closets and carts for cleanliness and supplies.
• Uses 100‐point inspection to ensure the quality of rooms by inspecting rooms following cleaning by housekeepers.
• Coordinates housekeeping work with other departments; Front Office, Engineering, Banquets, etc.
• Coordinates staffing and payroll to conform with productivity and budgetary standards.
• Prepares payroll and schedules as required. Monitors actual vs. budget on payroll cycles. Approves overtime as necessary for hourly associates.
• Works scheduled Manager On Duty shifts on an assigned basis.
• Maintains proper linen pars, chemicals, and amenity inventories. Conducts inventories as assigned and recommends purchases of products, remaining within budget.
• Confers closely with the General Manager and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
• Performs performance appraisals on all direct reports as required.

Experience/Education

2‐3 years of hotel management/supervisory experience in Housekeeping or Rooms Division or equivalent combination of education and experience. Must speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Experience

• 2 year(s): Previous experience as a Manager or Supervisor in Hotel housekeeping, preferably in a brand hotel.

Education

• Associates or better in Hospitality and Resort Management or related field

Behaviors

• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Thought Provoking: Capable of making others think deeply on a subject
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization