Service Desk Manager

Description

U.S. Citizenship Required. Ability to qualify for a US Department of Defense security clearance required.

This position is on-site (non-remote) in Goleta, CA.

Toyon Research Corporation is seeking a full-time experienced Service Desk Manager passionate about proactive and flexible operational support to work at our corporate headquarters in Goleta, CA. Our Service Desk team is relied upon to provide seamless execution of IT operations in our organization. A qualified candidate will have a strong background in problem-solving, with a vigorous drive to learn and grow their technical knowledge while improving the quality of IT services and employee productivity across the organization.

Responsibilities of Service Desk Manager:

• Service, Incident, Problem, Change, and Knowledge Management
• Addressing IT concerns from all departments across the organization
• Ownership of Service Desk system, reports, and metrics
• Deliver high-quality service to customers in a timely manner.
• Management of the Service Desk Staff
• Promote and foster collaboration and communication
• Maintain a single source of truth for IT assets throughout the organization
• Foster continuous learning and improvement
• Incorporate relevant information for smarter decision making
• Handle ticket escalations to ensure prompt and correct fulfillment of service requests

Requirements

• Minimum of 5 years of experience working in an IT support environment with 2 years of supervisory experience
• Firm understanding of IT Operations concepts
• Experience working with and troubleshooting Desktop, Server, and Network platforms
• Excellent critical thinking & problem-solving skills
• Elimination of manual and repetitive tasks through automation

WE OFFER AN EXCEPTIONAL EMPLOYEE BENEFITS PACKAGE!

• Competitive Industry Pay
• 100% Employer-Paid Medical Insurance Premium
• HSA with Employer Contributions
• Dental and Vision Coverage Options
• Company Funded 401(k) and Profit Sharing Plans
• Employee Stock Ownership Plan (ESOP)
• Life and Disability Insurance  
• Paid Parental Leave

The posted pay range values provide the candidate with guidance on annual base compensation for the position, at a full time level of effort, exclusive of overtime, bonus, and benefits-related compensation, over a range of qualifications that may fit hiring objectives. Toyon Research Corporation will consider the individual candidate’s education, work experience, applicable knowledge, skills and training, among other factors, when preparing an offer of employment. 

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