What are the responsibilities and job description for the Salesperson position at Toyota Of Slidell?
Responsibilities and Duties:
- Approach, greet and offer assistance or direction to any customer who enters the Service Drive, and be ready to assist any customer who enters the show floor and the outdoor display area.
- Create and maintain excellent relationships with our customers.
- Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to every customer.
- Determine each customer's vehicle needs by following the policies and procedures by listening and asking questions.
- Demonstrates automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing and contrasting competitive models; explaining warranties and services.
- Learn to overcome objections; ask for the sale; negotiate price; complete sales or purchase agreement; explain and offer warranties, services, and finance.
- Have a thorough knowledge of all dealership products, services and procedures
- Know and understand equity and values, and be able to explain depreciation to the customer.
- Deliver vehicles to customers. The delivery process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and lays the foundation for customer loyalty.
- Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
- Maintains Customer Satisfaction scores at or above company and manufacturer standards Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
- Report to the Sales Manager regarding objectives, planned activities, reviews and analyses.
- Keep abreast of incoming inventory, features, accessories, etc., and how they benefit
- customers.
- Prospect daily for potential customers by following dealerships customer relationship management (CRM) prospect development system
- Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
- Follows through on all processes and paperwork required.
- Review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively.
- Understand the terminology of the automobile business and keep abreast of technological changes in the product.
- Know and understand the federal, state and local laws which govern retail auto sales.
- Attend sales meetings and training sessions as required.
- Follow all company policies and procedures
- Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co-workers and suppliers Assist with other duties as assigned
- Required Knowledge, Skills and Abilities:
- Ability to read and comprehend instructions and information.
- Ability to sell a minimum quota according to dealership standards.
- Familiarity with automotive financing helpful
- CRM (Customer Relationship Management) process knowledge is preferred
- Proficient in MS Word, Excel and Outlook
- Superior communication and customer service skills
- Proven follow up and organizational skills
- Strong record of positive Customer Satisfaction results
- Ability to work well in a team environment
- Ability to evaluate processes and procedures for continuous improvement opportunities
- Submit to and successfully complete MVR, background check, and pre-employment drug test
- Degree preferred, but equivalent experience with High school diploma or equivalent acceptable.
- Previous luxury sales experience preferred
- Ability to read and comprehend instructions and information.
- Valid driver's license and a good driving record.
- Excellent communication skills.
- Must be willing to submit to a background check, DVM screen, and drug screen
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