VPP Service Performance Senior Analyst

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company - delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we're looking for

Toyota's Voluntary Protection Products Operations Department is looking for a passionate and highly motivated VPP Service Performance Senior Analyst.

The primary responsibility of this role is responsible for managing and leading the various projects for the Services Operations Performance (SOP) team. The Service Performance Senior Analyst will participate in dealer consultations, conducting aspects of dealer reviews with the SPM. This involves creating dealer performance reports and identifying areas of risk and potential losses, as well as providing solutions for issues identified. In addition, this role will be instrumental in transforming the team toward the strategic goal of increased consultations to meet Field and dealer demands. Duties will include competitive market analysis, expanding the use of loss control tools to reach as many dealers as possible, and as needed, conducting on-site visits with the Service Performance Manager.

Reporting to the Service Performance Operations Manager, the person in this role will support the Voluntary Protection Products department's objective to service dealers and TFS in reducing losses, improving processes, and increasing VPP sales interacting with Dealers, Field, HQ, TFS, and Mazda Regions and TMNA Regions in addition to the Service Performance Managers.

What you'll be doing

• Oversees, creates, and delivers complex month-end loss control and consultation reports for the nation.

  • Mines data to create meaningful recurring and ad-hoc reports related to the dealer performance.

  • Conduct analysis of data to produce next-level reports that include loss statistics and trends at the dealer level.

  • Provide support to dealers and Field on report information and trends.

• Ensure timely production of reports and distribution.

• Regularly review reports and tools for usefulness for dealers, field, and team, as well as to address loss control and consulting work

• Engage team, field, and dealers for feedback and changes needed and drive changes.

• Drive change with technology and analytics teams to improve reporting elements by seeking automation, reporting application assessments for improvements, and identifying needs for dashboards to create and publish.

• Act as SME for loss control reports, creating the training and providing training to team, field, and dealers on report issues and questions.

• Lead SPO team projects with stakeholders and technical teams.

  • Own projects initiated by SPO, manage deliverables, and drive implementation.

  • Act as SPO point person for projects impacting SPO, engaging involvement of other SPO team members as needed.

• Manage the creation and delivery of new and enhanced reports and tools.

  • Drive development and automation of routine reporting tasks

  • Support and/or implement tools that promote self-service by TFS team members

  • Train TFS team members on new tools and functions

• Assess data emerging from m2m initiatives and develop new reports that will increase efficiencies.

• Identify dealers for DPG worklists.

• Manage auto-approval thresholds in STRATUS, updating based on dealer performance data and assessing Op Code limitations in STRATUS, driving changes as needed.

• Retrieve and review claims activity to isolate Op Code usage for accuracy, misuse, or abuse and provide SPMs and/or Field with action items to resolve.

• Provide direction to DPG on executing Service Performance Strategy

• Assist with TMNA requests related to claim inquiries.

• Identify countermeasures for high-loss dealers and implement system restrictions.

• Provide in-person dealership loss control consultations/reports for dealers who have entered a sustainment phase.

• Train field staff regarding claims administration inquiries and rationale

• Using enhanced analytics, identifying areas for further evaluation during the consult

• Provide options for corrective actions related to high-loss dealers and risk to TFS and Dealer backend programs.

• Create and analyze ad-hoc reports needed for consultative services.

• Manage intake form requests and communicate responses for consultations.

• Partner with SPM at dealer consults to provide supporting roles such as team member interviews, competitive market analysis, website, and mobile app reviews.

• Conduct ongoing policy and procedure manual content assessments, updating references and documents.

• Develop process improvements for dealer service performance consultations and initiatives.

• Find and execute operational efficiencies via Kaizen activities.

What you bring

• Four-year College Degree (BA or BS)

• Proven relevant work experience on related field/industry

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, etc.)

• Advanced Excel, PowerPoint, and Word skills

• Strong written and verbal communication skills

• Strong attention to detail and organizational skills

Added bonus if you have

• Masters in Business Administration, CPA, or Higher.

• ASE Certification.

• Project Management Experience

• Ability to read dealership financial statements

• Prior experience with Hyperion, HOST

• Prior experience with EPIC, STRATUS, CIMS, Stone Eagle

• Understanding of dealership fixed operations.

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Vehicle purchase & lease programs

• Comprehensive health care and wellness plans for your entire family

• Flextime and virtual work options (if applicable)

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

• Relocation assistance (if applicable).

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Please send an email to .