Customer Relations Specialist

Company Profile:

Thor Performance Products has been providing high-quality, high-performance sports flooring along with other specialty flooring products to customers around the United States for over 30 years. The most important factor in our operation has been our dedication to helping our customers make the best choices on their projects, which is one of the main keys that has allowed us to have repeat customers, and regularly receive referrals from happy clients. Our team has a lot of combined experience between the fitness and flooring industries, giving us a unique perspective in helping select the optimal performance floor. One of the main goals at THOR, is first and always to help make the best possible decision with each of our clients, treating their project as if it were our own.

PRIMARY RESPONSIBILITIES:

The primary responsibility of the Customer Relationship Specialist is research and develop strong relationships with current and prospective customers. Through these in-depth relationships, gain insight which will allow you to find solutions that benefit our customers while gaining market share and increasing revenue. The work environment is team orientated and fast paced. The ideal candidate will be a quick study who can think on their feet and react accurately and quickly.

PRINCIPAL ACCOUNTABILITIES:

• Develop and maintain relationships with customers to ensure long-term success
• Act as the liaison between customers and internal teams ensuring client needs are met
• Achieve sales/market growth targets
• Create proposals to present to the client
• Research and source potential clients
• Act as the main point of contact for customers to provide a best-in-class customer experience
• Keep abreast of industry and market trends and best practices.
• Additional responsibilities as assigned

Benefits:

• Competitive Base Salary (Plus bonus/incentives)
• 401K (After 1 year of employment)
• Major Medical (50% employer contribution) after 90 days of employment
• Vision
• PTO (1 week after 6 months of employment)
• Paid winter break (week between Christmas and New Years)
• Summer Hours (Shortened hours on Fridays)
• Paid Sick Time

Requirements:

· Associates Degree

· Must be 21 years old

· Minimum 1 year Customer Service / Sales Experience

· Strong verbal and written communication

Proof of Covid 19 Vaccination

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Work Location: In person