Heavy Duty Truck Service Manager

Tracey Road Equipment, Inc. is seeking to hire full-time Heavy Duty Truck Service Manager for our Watertown Branch.

A successful candidate:

• Oversees day-to-day operations of a class 6-8 heavy duty truck repair shop
• Oversees WIP, making sure workorders are closed in a timely manner
• Monitors and minimizes comebacks by working closely with technicians
• Monitors technician write-ups for accuracy and detail for customers and warranty
• Works with foreman, technicians, and service writers to ensure proper shop flow and provide the best quality control
• Works with Warranty Manager to confirm all information is collected on workorders to maximize warranty reimbursement
• Works with manufacturer reps on OEM issues
• Responsible for ensuring the shop is a clean and a safe work environment
• Trains and mentors new technicians
• Conducts annual employee performance reviews and manages the team’s performance

Skills:

• Construction equipment experience is preferred
• Three years experience in a supervisory or management position
• Strong written and verbal communication skills
• Strong computer skills

Tracey Road Equipment, Inc. is a leader in the industry; we are committed to providing outstanding customer service to all of our customers. TRE has invested in building and maintaining the finest facilities, representing quality products backed by an insightful sales team, developing an immense rental fleet, staffing a knowledgeable parts team, and sustaining well trained, committed service departments. Our service departments not only provide top notch service on diesel trucks and engines, we provide the same service on heavy construction equipment. TRE body and collision center provides the same high level of customer service.

If you are looking for a great place to work TRE offers that. We continuously strive to provide our employees with ongoing training programs, we welcome feedback from our employees on how we can improve our efforts, and incorporate a team environment. With nearly 265 employees working out of seven facilities spanning New York State, TRE offers numerous opportunities for qualified individuals.

We offer a great benefits package to all full time employees; comprehensive medical, dental and vision plans, 401k plan, vacation and sick time and more!

We strive for promotion from within our staff, and we foster a team approach to providing exemplary customer service.

Tracey Road Equipment provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. As part of the company's equal employment opportunity policy, Tracey Road Equipment will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are provided the same equal opportunity.

Job Type: Full-time

Pay: $55,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Ability to commute/relocate:

• Watertown, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person