What are the responsibilities and job description for the Client Success Manager position at Track5Media?
At TrackFive, we’ve got big goals. We’re on a mission to revolutionize recruiting with easy-to-use tools and platforms, and we envision a future where we can fill every open job with a qualified candidate. That’s why we’re looking for pioneers—people who blaze trails and are committed to doing great work. We might be small, but we are mighty--we’ve got more than a decade of skin in the game, yet we’ve managed to maintain our start-up feel. The TrackFive culture is centered around hard work, but we believe strongly in balance and having fun—in a nutshell, we love coming to work! We value different backgrounds and perspectives, believing that together, we can use our creativity and curiosity to make amazing things happen.
If you’re ready to be a part of something exciting, TrackFive is currently searching for a partially remote Client Success Manager.
What you'll do
The Client Success Manager ensures a successful client experience with all of TrackFive’s services—they provide phone- and email-based support through training, reporting and assistance in marketing and product management. They serve as our clients’ #1 supporter, ultimately creating fierce brand loyalty.
The life of a TrackFive Client Success Manager
- Complete necessary onboarding and training for all new clients
- Manage client subscriptions and identify opportunities for upsells
- Achieve client retention goals by providing mind-blowing customer service
- Maintain detailed records of all client communication in CRM system
- Partner with administrative department to address any billing issues
- Monitor and evaluate site performance, user experience, lead flow and quality, and client success metrics
- Support development team by identifying any problems, bugs, and/or compatibility issues
Skills necessary
- Bachelor’s degree in business, communication, or related field
- Minimum 3 years’ experience in customer service and/or account management
- Excellent communication skills—both written and verbal
- Genuine people-person that loves building relationships
- Self-motivated with the ability to effectively prioritize
- Exceptional organization and time-management skills
- Ability to multi-task and thrive in a fast-paced environment
Why you want to work at TrackFive
- Free health insurance for employees with no waiting period
- Dental and vision insurance (TrackFive splits the cost with you)
- Your birthday is a paid holiday!
- Company-paid short- and long-term disability insurance
- Company-paid life insurance
- Flex time
- Paid parental leave
- Company-matched retirement plan with no waiting or vesting period
- The opportunity to work-from-home a few days a week
- Much. Swag.
- Cool in-office perks like free snacks, massages, yoga, and bring-your-pet-to-work days just to name a few
- The opportunity to work with a great group of people up to some very exciting things!
*TrackFive is an equal opportunity employer.