Pet Trainer, Petsense

Overall Job Summary

This position is responsible for leading our Obedience Training Programs. This includes hands-on training with both customers and their pets to teach basic obedience commands in a class environment.

Essential Duties and Responsibilities (Min 5%)

1.    Maintain regular and predictable attendance.
2.    Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
3.    Take the initiative to support selling initiatives (TEAM):
a.    Thank the Customer
b.    Engage with the customer and/or pet
c.    Advise products or services
d.    Make it Memorable
4.    Create a positive, professional, and trusting environment for all valued associates and the customers and pets served.
5.    Answers phone and schedules obedience classes.  Be present in the store and available to discuss our obedience program to all customers
6.    Advise obedience customers in the purchase of product appropriate, necessary to attend obedience classes and at-home positive reinforcement training
7.    Follow the Petsense obedience training procedures as outlined in the Obedience training documents and videos.
8.    Train the customer and their dogs with patience, consistency and sensitivity to the customers’ needs and the role they play in training their dog.
9.    Adhere to customer specific needs and desires in training their dog
10.    Talk to dog or use other non-physical techniques to keep the dog calm and in the trainer and customer’s control
11.    Report all accidents and injuries to the Store Manager promptly
12.    Properly and completely fill out required obedience training forms as applies to the program
13.    Observe all safety rules and procedures and adhere to safety standards
14.    Adhere to cleanliness standards, to include, sweeping, vacuuming, cleaning of the area(s) the customers and their pets are trained
15.    Team Members are required to perform a combination of the following duties during 95 percent of their day.  Although the mix may vary from one day to another, our business and staffing model makes it essential that every Associate be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
a.    Operate cash register/computer following cash handling procedures as established by Tractor Supply/Petsense Company
b.    Recovery of merchandise 
c.    Participate in mandatory freight process 
d.    Complete Plan-o-gram procedures (merchandising, sets, and resets)
e.    Assemble merchandise
f.    Perform janitorial duties
g.    Execute price changes/markdowns
h.    Assist customers with loading purchases
i.    Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
j.    Complete all documentation associated with any of the above job duties
16. Team Members also may be required to perform other duties as assigned.

Qualifications

High Demand IT Specialized Skills

Platform Knowledge

Preferred knowledge, skills or abilities

• Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
• Strong communication and problem-solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Display compassion with animals and treat them accordingly
• Exhibit attention to detail

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.