Computer Hardware Repair Technician

The starting pay for this position is $17/hour.

About Trafera

It's no secret that technology has changed, especially for schools. Competing and staying successful in an ever-evolving world of digital transformation takes more than just a technology friend, it takes a true technology powerhouse.

Based out of Saint Paul, Minnesota with locations in the greater Twin Cities as well as a presence in Southeast Oklahoma, Trafera is a dynamic and growing company wholly immersed in the K-12 and higher education marketplaces. We provide and service both new and recertified technology ranging from Chromebooks, desktops, mobiles, servers, storage, and networking hardware to our customers. On top of that, Trafera also provides support to educators and admins to ensure that the technology we sell can be meaningfully integrated into the student learning experience.

We are passionate about serving the needs of not only our customers but also our employees. Working at Trafera, you will be part of an energetic team surrounded by enthusiasm to support K-12 schools. We support open, honest, and transparent communication, continual learning, and employee-driven initiatives. Come join us!

Benefits

Our total benefit package includes

• Competitive wages
• 3-week PTO accrual
• 401(k) plan through Empower with 4% company match and immediate full vesting
• Health insurance through BCBS of MN
• Dental and vision insurance through Metlife
• Company paid life, AD&D, and disability insurance
• 7 paid holidays (plus 2 floating holidays)

Job Summary:

The Repair Technician will work to successfully audit, document, and repair defective customer systems, adapting to achieve desired individual and team KPIs, while adhering to established quality standards, at the direction of the Repair Supervisor and Repair Lead.

Position Duties/Responsibilities:

• As assigned, work to fulfill the primary function of the Repair Team:
• Audit defective customer systems:
• Verify serial number on Repair Traveler matches the device in hand.
• Confirm the issue described by the customer is present.
• Recommend part needed to fix described issue.
• Accurately document needed info on Repair Traveler.
• Adhere to established timeframes and standards to ensure efficiency.
• Follow all department auditing guidelines.
• Repair defective customer systems:
• Verify serial number on Repair Traveler matches the device in hand.
• Repair defective system with provided part.
• Verify the problem described is fixed.
• Accurately document needed info on Repair Traveler.
• Adhere to established timeframes and standards to ensure efficiency.
• Follow all department repair guidelines.
• Effectively and efficiently work to achieve successful individual audit/repair KPI's while maintaining quality.
• Working as part of a larger team to aid in achieving of team level KPIs.
• Identify areas of concern, means of improvement, and ways to increase efficiency, communicating them to Supervisor or Lead.
• When problems have occurred, work with Supervisor, Lead, and admin repair staff to identify their root causes and implement or recommend changes to prevent them from occurring again in the future.
• Assist other teams in accomplishing various tasks, as needed or assigned.

Required Skills/Abilities:

• Excellent interpersonal skills.
• Ability to work well as part of a team.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a fast-paced environment.

Education and Experience:

• At least 1-year related work or personal experience required.
• High school diploma or equivalent required
• Preferred at least 1-year technical training from technical program or college.
• Hardware certifications a plus (A , ACMT, etc.).

Essential and Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• When assisting other teams, prolonged periods of standing working on benches, bending over, or repetitive movement.
• Must be able to lift up to 30 pounds at times.

EEO Statement

Trafera is proud to be an equal opportunity employer, providing equal opportunity to all employees and applicants based on an individual's qualifications, without regard to race, gender, religion, color, age, national origin, disability, genetic information, sexual orientation, gender identity, familial status, marital status, status with regard to public assistance, local human rights commission activity, amnesty, status as a covered veteran or any other protected factor in accordance with applicable federal, state and local laws.

The hiring process for successful candidates includes successfully completing a team interview and background check. We E-verify all new hires.

Salary : $17 - $0