What are the responsibilities and job description for the Dispatcher position at TRANCASA USA INC?
Our international company is looking for a reliable Dispatcher to help create, organize and control trucking routes that keep costs down but meet customer scheduling needs.
The dispatcher will be responsible for using the latest in routing software to establish daily trucking routes that make required stops outlined in customer contracts.
The successful candidate for this position needs to be able to adjust to last-minute changes and work with drivers to schedule emergency pick-up or delivery for new or established clients when necessary.
Job Duties:
- Develop delivery routes and maintain contact with drivers throughout the day.
- Collaborate with management to modify daily routes to accommodate the needs of customers.
- Act as a communication liaison and answer the incoming phone calls from drivers on the road.
- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes.
- Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
- Manage existing client relationships; understand the requirements of existing customers to ensure their needs are being met.
Skills:
- Strong customer service
- Data entry experience
- Able to multitask
- Excellent oral and written skills English and Spanish
- Proactive, impartial, and Dynamic
- Teamwork
- Leadership and integrity
- Continuous improvement
Trancasa USA, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Laredo, TX 78045: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Dispatching: 2 years (Preferred)
Language:
- Spanish (Preferred)
Work Location: In person
