Customer Quality Intern

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Job Summary：

A customer quality intern will assist with administration of field quality retrofit campaigns and plant quality escape management. Administration will include assisting with follow-ups, status, data gathering, data maintenance, claim approval, reporting, mailing, website/SharePoint maintenance, site access request, assist with creating and presenting training material.

Responsibilities

• Email for status updates
• Gather & Maintain data in various tools ( Excel, MS Teams, Website, etc)
• Compile & organize data for reporting
• Mail out nameplates & labels
• Approve access to shared sites
• Assist with creating and presenting training material & Standard work templates and guides
• Handle a high volume of written and verbal communications with field offices and manufacturing locations.
• Assist with retrofit bulletin creation
• Assist with retrofit claim approvals
  
  

Qualifications

• Must be a full-time student pursuing a 2-year or 4-year degree.
• Must be detail-conscious, organized, responsible, and dependable.
• Customer service experience preferred.
• Must possess good communication skills
• Ability to function independently as well as in a team environment.
• Microsoft Office program experience required, including: Teams, Word, Outlook and Excel proficiency preferred.
  
  

Key Competencies

Lives the Values, Communicates Compellingly, Learns Enthusiastically, Advocates for Customer, Promotes Change, Strives for Excellence.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

2408116