Site Operations Manager

Position Summary

The Site Operations Manager under the general direction of the Sr. Operations Manager, performs duties related to managing daily operation(s) of appropriate instructional program(s) as set forth by TransTech to optimize in instruction, evaluation, and preparation of new trainees in a learning environment that guides and encourages students to develop and fulfill their potential.

Role Responsibilities

Oversee complete site operations by ensuring services are provided within budget and action plans developed and implemented to improve operational efficiencies.

Provide leadership, guidance, coaching and counsel to staff/instructors as appropriate.

Manage effective utilization of site fleet assets and ensure work orders are submitted to Fleet Maintenance Manager as needed and required.

Train, develop, motivate and evaluate the performance of Instructors/staff, and provide ongoing feedback concerning performance and expectations.

Comply with and ensure adherence to TransTech’s high level of safety standards and regulations to encourage safe and efficient operations.

Assign and/or collaborate with site Instructors to complete weekly work schedule, and schedule students accordingly to their training progression.

Collaborate with Office Support Specialist(s) pertaining to any schedule modifications due to student absences or other unexpected last-minute cancellations.

Conduct driver facing training in classroom, one-on-one, and hands-on settings by establishing and communicating clear objectives for all learning activities.

Present information utilizing a variety of instructional techniques or formats, i.e., role-playing, simulations, team exercises, group discussions, and videos while utilizing relevant technology to support instruction.

Provide in-person instruction and/or testing daily to students in the following areas: full pre/post-trip inspections, basic control skills (curves, turning, backing, urban/rural sections, expressways, bridge underpasses, intersections, emergency protocols, handling adverse weather conditions, altering driving habits with heavier weight loads, passing, signaling, shifting, and driving on upgrades and downgrades), coupling and uncoupling trailers, logbook management, and over-the-road driving.

Maintain accurate records of attendance, class completions, evaluations, and coaching sessions in the appropriate systems.

Encourage and monitor the progress of individual students and communicate necessary information regularly to Instructors, students and TransTech leadership concerning such progress.

Perform safety-related functions including, but not limited to, accident reviews, skills and behavior assessments.

Model safe behaviors and professional interactions with all Instructors, students, and ensure all students are operating equipment safely, and within company policy and expectations.

Obtain and organize procedure manuals, guides, or course materials such as handouts or visual materials.

Identifies and recommends actions to Sr. Operations Manager to improve CDL training program, and the overall customer experience.

May be asked to perform other duties that align with the mission of the company and are within the provider’s scope of practice and competence to include Examiner duties as needed if certified.

Position Requirements

Ability to train, coach, and evaluate knowledge and skills.

Ability to learn and use technology as needed, but are not limited to learning management tools/methodologies, classroom related equipment, phones, etc.

Strong presentation, classroom instruction, and facilitation skills that facilitate active learning experiences.

Ability to maintain an appropriate professional presence.

Three (3) years of practical trucking related experience that demonstrates instructional competency.

Class-A CDL and active medical certification required.

Demonstrate empathy with students, making a positive impact in their lives.

Demonstrate knowledge of the principles and practices of safe truck driving, and all federal and state traffic laws and regulations covering tractor-trailer interstate operations.

Must meet the minimum qualifications for interstate tractor-trailer drivers in accordance with all requirements of the applicable Federal Motor Carrier Safety Regulations, including, but not limited to, meeting the physical and driver qualification standards of Part 391, as well as to pass a DOT drug/alcohol screen.

Communicates professionally with all TransTech employees and students, modeling our company mission and values, and corporate competencies consistently.

Skilled in providing excellent customer service and support; organizing and prioritizing workloads and meeting deadlines; excellent written and verbal communication.

Ability to interact effectively and professionally with persons from diverse cultural, socioeconomic, educational, racial, and ethnic backgrounds.

Ability to work effectively with team members and maintain an exemplary ethical presence and confidentiality while in contact with TransTech employees and the general-public.

Maintain flexibility to manage shifting priorities and take action to redirect activities appropriately, function independently, and exercise sound judgment within scope of position responsibilities.

Maintain a safe work environment; report any potential hazards (safety/EPA) to Sr. Manager Operations, and/or Director – HR.

Skills and Competencies

Technical skills – defined as having knowledge, skill and actual performance abilities that far exceed the abilities identified in the objectives of the curriculum.

Communication and interpersonal skills – defined as competent in communicating instructions to students, assess student(s) performance, and provide students guidance on performing maneuvers on a skill’s driving range and in the truck on roads in (4), (8), or (10) hour shifts.

Computer and software skills – defined as email, instant messaging, and other basic knowledge of available computer related technologies.

Prioritization skills – defined as ability to react quickly to unforeseen situations concerning daily priorities.

Results-driven skills – defined as having a strong sense of personal accountability, and a proven track record of achieving desired results.

Compliance skills – defined as ability to work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations.

Analytical skills – defined as excellent analytical and attention to detail skills.

Problem-solving skills – defined as having the ability to identify problematic situations with student progress and development and determine the appropriate corrective action(s) to take to resolve.

Organizational skills – defined as having proven organization and administration skills, and related orientation to ensure day-to-day smooth operations and to keep detailed accurate records.

Licensure/Certifications

Valid North Carolina Driver’s license

Valid NC CDL class A license

Valid DOT Medical Card

Examiner Certification (optional)

Job Type: Full-time

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Commercial driving: 5 years (Preferred)

License/Certification:

• CDL Class A License (Preferred)

Ability to Relocate:

• Charlotte, NC: Relocate before starting work (Required)

Work Location: Multiple locations