Customer Lifecycle and CRM Lead

Who We Are

An industry leader in facilities services and management, Transblue is focused on providing incredible customer experiences to fulfill our vision of contributing to the causes we support, both locally and globally. We're an agile, engaged team fueled by being the best in industry service provider for every company that joins us in our mission to “Change the World.” In fact, we have been recognized #1 on the Puget Sound Business Journal Corporate Citizenship List in our category two years in a row. As a rapidly evolving company, we offer an environment where every idea counts, and every team member is a key player in our success.

The Role

Join us as a Customer Lifecycle and CRM Lead, where you'll play a pivotal role in shaping our customer engagement strategy. Your expertise will guide us in mapping the customer journey, managing CRM initiatives, analyzing interactions, and optimizing lifecycle marketing to enhance customer retention and value. By integrating AI and cutting-edge strategies, you'll help us not only meet but exceed our customer experience goals, driving sustainable growth and building lasting relationships.

Your Responsibilities Will Include:

Designing and executing customer journey maps to enhance understanding and engagement at every touchpoint.

Managing and optimizing our CRM strategies to foster strong, enduring relationships with our customers.

Analyzing customer interactions and feedback to drive continuous improvement in our marketing and service strategies.

Developing and implementing lifecycle marketing tactics that increase customer retention, loyalty, and lifetime value.

Collaborating with cross-functional teams to ensure a cohesive and impactful customer experience.

Who You Are

A strategic thinker who sees the big picture but also delves into the details, ensuring that every aspect of the customer journey is meticulously crafted and impactful.

A data-driven individual who leverages insights to make informed decisions, driving both customer satisfaction and business growth.

Proactive and collaborative, you thrive in team settings, bringing out the best in your colleagues while driving collective success.

Adaptable and innovative, ready to embrace new challenges and lead the way in customer engagement and CRM best practices.

For This Role, Your Background Should Include:

Proven experience in customer lifecycle management and CRM strategy development and execution.

Strong analytical skills, with the ability to derive meaningful insights from complex data.

Experience in utilizing CRM platforms to enhance customer engagement and retention.

Excellent communication and collaboration skills, with a track record of working effectively across various teams.

A commitment to excellence and continuous improvement, always seeking to elevate the customer experience.

Nice to Haves:

Advanced proficiency in HubSpot Enterprise CRM.

Experience in integrating AI and automation tools to enhance CRM strategies and customer insights.

Background in developing and executing targeted lifecycle marketing campaigns.

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Everett, WA: Relocate before starting work (Required)

Work Location: In person