Lab Administrator (USA) - [CAL124B]

Overview

Who we are—

Transcat is a dynamic, innovative, growing company that has been recognized as the leading calibration and compliance services provider in North America and beyond.  With over 1,000 employees—in technical, consulting, operational, sales, finance, and corporate roles—we have stood the test of time by delivering on our Trust in Every Measure promise to our customers in vital industries, including life sciences, aerospace, defense, energy, and utilities.  We fulfill this promise through our employees, who live Our Values every day, the Transcat Way.  Our employees are at the center of the rewarding, challenging, and life-changing work we do for our customers and those they serve.  Are you ready to join a company where the work you do makes a difference, and where you can grow in your career? 

Here’s what Transcat has to offer—

• Work that matters
• A values-based culture where people care about each other and the work they do together
• Flexibility
• Training and development to accelerate learning and career advancement
• Competitive compensation and benefits, including paid time off, health insurance, tuition reimbursement, retirement, stock purchase plan, and MORE!

The Lab Administrator will be responsible for overseeing laboratory support roles, repair center activities, and pertinent processes supporting day-to-day operations. Meet lab objectives and customer requirements by leading Calibration Laboratory Support and Repair Center staff. Maintain effective communication and teamwork across all Transcat departments and Transcat customers. Operate within generally accepted business and technical practices, company policies, and procedures. Safeguard company and customer assets, equipment, material, and information. This individual must have excellent customer service skills, in person and by phone.

Responsibilities

Essential Duties & Responsibilities

• Organize and facilitate all daily administrative functions of the calibration service center, including but not limited to receiving, shipping, pick-up/delivery, quoting, hold shelf, repair, outside services, invoicing, and administrative duties.
• Organize and facilitate all daily administrative functions of a repair center including, but not limited to parts inventory, repair quotes, scheduling repair technician workload, and all other administrative duties.
• Identify and solve problems, including appropriate interaction between departments for necessary solutions. Ensure follow-up and follow-through for all issues.
• Interact regularly with customers to solve problems and maintain a high standard of customer service excellence.
• Perform all necessary tasks related to administrative functions to fill in all gaps as needed.
• Oversee and coordinate building and vehicle maintenance as required.
• Assist in purchasing supplies, parts and issuing PO’s as necessary.
• Assist in the training and development of all department staff.
• Other duties as assigned.

Primary Objectives

• Demonstrate a strong working knowledge of the lab’s systems, processes, and roles/responsibilities.
• Ensure exceptional customer service.
• Eliminate bottlenecks in the lab support workflow.
• Implement continuous improvement strategies reducing waste and variation in the administrative process.
• Exhibit leadership skills necessary to train and develop lab admin personnel.
• Develop skills necessary to advance into other leadership roles within the company.
• Deliver on Transcat’s Quality Policy (QAC-F01-001)

Qualifications

Required Knowledge, Skills, and Abilities

• Communication and interpersonal skills are critical
• Ability to multi-task and manage multiple priorities
• Advanced organizational and time management skills
• Ability to take direction and learn from feedback
• Leadership and conflict resolution skill
• Must possess a valid driver’s license

Education and/or Experience         

• Minimum of High School Diploma or general education degree (GED), 1-3 years related work experience within a commercial calibration laboratory and/or equivalent combination of education and experience preferably in a technical environment.                   

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 25 pounds.  May be required to lift more than 25 pounds on occasion. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

Equal Opportunity and Non-Discrimination

Transcat is an equal-opportunity employer and prohibits discrimination on the basis of any protected status.  All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will provide reasonable accommodations for personnel with disabilities to enable them to perform the essential functions of this position unless doing so poses an undue hardship on the company or a direct threat to health or safety.