Account Specialist

Account Specialist

The Company:

Transcend Information, Inc. was founded in 1988 with its headquarters in Taipei, Taiwan. Today, Transcend has become a leading global brand of digital storage, multimedia and industrial products with 12 offices worldwide. We design develop and sell products to major brand names and into various industries and such as healthcare, industrial automation, transportation, military/defense. At Transcend, we uphold the highest quality and believe in professional service. As a customer-focused company, Transcend has the ability to quickly respond to the market's changing needs. We are a fun place to work and we thrive on great team work!

The Role:

As an Account Specialist, you will play a key role in facilitating smooth, efficient sales operations, and coordinate with existing accounts to achieve or expand business goals. The role will collaborate closely with Account Managers, internal departments and customers to ensure a seamless sales process and outstanding customer satisfaction.

Job Responsibilities:

• Assist Account Manager in growing their customer base, new and repeat business and maintaining customer satisfaction.
• Coordinate with customer inquiries and provide accurate pricing, quotes, promotions, and products information.
• Maintain quality service by oversee orders and promptly update the status to customers.
• Assist customers with product returns or repair services.
• Manage, update and maintain customer profile, contracts and agreements. Additionally, manage the processing of promotional rebates and price protection claims
• Oversee Accounts Receivables, identifying and resolving discrepancies.
• Assist Managers and Account Managers with preparing sales presentations and reports.
• Provide general administrative support to the sales team.

Qualifications:

• Bachelor's degree required.
• Minimum of 1 years of experience in sales, customer service, marketing, or business development.
• Basic knowledge of finance and business operations.
• Proficient in phone handling and answering emails.
• Excellent data entry skills with high accuracy required
• Excellent PC skills and proficiency in MS Office.

Benefits:

• Competitive base pay
• Medical, dental, vision, and life insurance.
• Long-term and short-term disability insurance.
• Paid time off (PTO).
• 401K with a matching program.
• Employee purchase plans on products.
• Work-from-home program.

Transcend Information Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $54,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Application Question(s):

• Are you authorized to work in the US?

Education:

• Bachelor's (Required)

Experience:

• Sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Relocate:

• Columbia, MD 21044: Relocate before starting work (Required)

Work Location: Hybrid remote in Columbia, MD 21044