Dispatch Supervisor

Overview

The Dispatch Supervisor is responsible for the daily oversight, direction and coordination of the dispatching department ensuring company, federal, state, and health plan regulations are complied with while also achieving the highest degree of safety for our Medicaid and Medicare members.

Responsibilities

• Acts as first line supervisor for designated dispatch staff, including hiring, training, managing performance, and enforcing discipline when necessary.
• Responsible for ensuring all shifts are covered adequately and dispatcher workload is distributed evenly.
• Conduct monthly performance evaluations of all staff members in accordance with Central Dispatch objectives.
• Enforce approved policies, procedures, and instructions within dispatch department
• Escalate transportation provider performance issues to network management team
• Perform additional duties and responsibilities as needed and/or assigned.
• Other duties as required.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Possess valid authorization to work in the United States required

High school Diploma or General Education Degree (GED) required

Two years related experience and/or training preferred.

Working Knowledge of Ecolane software preferred

Knowledge of GPS and GIS systems

Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information one-on-one and small group situations to customers, clients, and other employees of the organization.

Bilingual communication skills are a plus.

Experience with word processing, spreadsheets, Internet software, e-mail, and/or database software preferred.  Basic computer skills are required.

Must be able to read a map and possess knowledge of the service area.

Must be able to work flexible hours.

Must be hospitable, guest/customer service oriented, and be willing to serve the needs of passengers.

Pre-Employment Requirements

Must undergo a pre-employment drug test

Must sign a background check release

Must complete and sign the employment application in its entirety.

An unjustified refusal to supply requested information or a falsification of information will result in the elimination of the applicant for consideration for employment.

Must provide a complete and verifiable employment history and must include the past 10 years of employment, when applicable

PHYSCIAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. The employee is occasionally required to lift up to 50 pounds.  The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The majority of the work is accomplished indoors and in well ventilated facilities. The employee may occasionally be exposed to fumes or airborne particles.  The noise level in the environment is moderate.

SPECIAL CONDITIONS

Positions in this classification are considered safety sensitive under Federal Transit Administration (FTA) drug and alcohol regulations.

Acknowledgement

I have read and understand my position description and certify that I understand the requirements of the essential functions and duties of the position and will fulfill the stated expectations: