Eligibility Supervisor

Overview

Mobility Options by Transdev works with partner agencies to find creative solutions in providing transportation options for passengers with disabilities. We empower freedom to move every day, with reliable and innovative solutions that serve the common good.

The ADA Eligibility Supervisor is responsible for reviewing ADA paratransit application materials, supplemental intake and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The ADA Eligibility Supervisor is also responsible for supervision of direct reports, maintaining accurate documentation, and providing final eligibility determinations to the Client. 

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Determines final eligibility based upon the application, interview, functional assessment and any supplemental information
• Conduct in-person interviews to assess mobility capabilities and review any supplemental information provided
• Supervises the ADA Coordinator
• Determine what functional assessments the applicant will be required to undergo
• Provide written eligibility determination documentation to Client within ADA required and contracted time frame
• Reads and interprets ADA paratransit applications, intake forms, and professional verification forms
• Review interview results and application paperwork and follow up on assessments and professional verification, as needed
• Provide further written documentation to Client upon request
• Assist the leadership team in identifying process improvement opportunities
• Conduct functional physical and/or cognitive assessment with applicants that may include:
• Physical Functional Assessment using an outdoor course
• Physical Functional Assessment using an indoor course
• FACTS
• MMSE
• Tinetti Balance and Gait Assessment
• Beck’s Assessment
• Apply information obtained to determine applicant’s capability to independently ride fixed route transportation
• Provide required forms to administrative personnel for data-entry and eligibility letter generation
• Participate in staff meetings with leadership and/or Client
• Participate in community outreach and education as needed
• Participate in initial and on-going training as required by Transdev and Client
• Complete all necessary reports, paperwork and maintain on-going applicant tracking logs and reports for Transdev and Client
• Build rapport and communicate effectively with Transdev and Client personnel to include administrators, management, support staff and applicant while providing high quality customer service
• Participate in appeals process, upon request
• Maintain a positive attitude when interacting with individuals, support Staff and caregivers
• Work with management and the Client to follow through on service issues, troubleshooting problems, concerns, complaints and training
• Represents Mobility Options in a professional manner to our service partners, and the community 
• Other duties as assigned

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree in Social Services, Rehabilitation, Ancillary Health Care Profession, or a related field
• Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree (Certifications can include: COTA, OT, PT)
• 3 years of professional experience working with individuals with disabilities
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities and older adults
• Experience conducting information-gathering relating to ADA Paratransit eligibility
• Intermediate level of proficiency or above with Microsoft Office Suite (Outlook, Word, Excel & PowerPoint)
• Knowledge of the public transportation system & services
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Solid interviewing, assessment and observational skills and demonstrated ability to work effectively with a diverse population
• Ability to be trained in administering a standardized evaluation tool and be able to consistently administer and score such a tool according to established protocols
• Ability to clearly communicate their findings and observations on the required database reports and notes, as well as in certification letters
• Desire to learn additional programs
• Excellent organizational and multi-tasking skills
• Ability to work flexible hours
• Ability to adapt to a rapidly changing environment
• Ability to work under limited supervision
• Ability to make clear and factual observations
• Additional language skills are preferred
• Ability to maintain high level of confidentiality

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work shifts or flexible work schedules as needed.
• 85% of work is accomplished indoors and in air conditioned or well-ventilated facilities.
• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Employee will periodically need to travel locally.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands and arms; and talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell.  The employee is occasionally required to lift up to 25 pounds.

About Transdev:

Based in Indianapolis, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.