Operations Manager - BID

Overview

The Operations Manager oversees the daily Paratransit operations to include but not limited to; route supervision, staff and operator supervision, effective communication with internal and external customers and coaching employees for optimal performance. 

This is for proposed business and all offers are contingent upon Transdev's award of the contract.

Responsibilities

• Assumes first-line supervision of location employees. Ensures company policies and procedures are followed.
• Assists the General Manager in the day-to-day operational oversight of location operations, including Safety, Human Resources, and Finance
• Ensures drivers are mentally and physically prepared for their day.
• Coordinates the dispatching, in-service monitoring, and turn-in activities involved in daily transit operations. 
• Have direct involvement in hiring, developing, and disciplining drivers and staff.
• Focus on safety, accidents, and customer complaint resolution.
• Completes necessary daily and/or weekly reports for company and customer
• Tracks and maintains employee attendance system and processes driver and operations staff vacation requests. Maintains/orders necessary driver and staff uniforms.
• Monitors and evaluates Operations activities. Includes: vehicle on-time statistics, missed runs, customer complaint data, accident data, road call data, and other operations-related functions
• Performs all other duties as assigned and may assist with other areas based on location needs

Qualifications

Education, Licensing, and Certifications Required:

• High school diploma or equivalent, such as GED, required.
• BA/BS in transportation or logistics preferred.

Experience, Skills, and Knowledge Required:

• Minimum of five years of recent experience managing paratransit operations or similar Excellent written and verbal communication skills
• Understanding of all applicable federal and state laws and regulations of FTA DOT ADA regulations pertaining to paratransit service and other federal and state laws and regulations
• Experience overseeing schedulers, dispatchers, and drivers;
• Excellent customer service skills;
• Ability to handle multiple tasks accurately and effectively; and proficiency in Trapeze.
• A good working knowledge of Microsoft Office, the functions and capabilities of Trapeze, all specialized software used in their respective area(s) of responsibility, and the telephone and mobile communications systems needed for operations
• Knowledge of the geography and street network of the service area described, including the locations and characteristics of major trip generators and transfer points.
• Experience overseeing schedulers, dispatchers, and drivers
• Excellent organization and planning skills
• Excellent customer service skills

Phyiscial Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• Regularly required to stand; walk; use hands to manipulate, handle or feel; reach with hands or arms; and talk or hear.
• Frequently required to sit. Occasionally required to climb or balance; stoop, kneel crouch or crawl; and smell. Occasionally required to lift up to 25 pounds.
• Up to 30% of the workday is spent outdoors monitoring service on routes, transit facilities, and company locations.
• Must be able to work in extreme heat and cold and in a damp environment with moderate noise.
• Remaining work is accomplished in an office or in a cubicle space equipped with a telephone and computer; time is spent sitting, typing, or looking at a computer.

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

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If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

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