Operations Manager

Overview

The Operations Manager is responsible for managing the daily activities of all operators and coordinates the activities of supervisors and dispatch personnel. Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors. The Operations Manager will also work closely with the maintenance department to ensure that all operation requirements are met. 

This is for proposed business and all offers are contingent upon Transdev's award of the contract.

Responsibilities

• Track, compile and analyze performance; handle interdepartmental issues; resolve employee issues and grievances; improve processes and route scheduling
• Makes hiring decisions for authorized roles; evaluates the work performance of staff; ensures the timely and efficient completion of all assigned tasks
• Assists in accident/incident investigation, including any needed on-site assistance and support to safety and training personnel
• Coordinates with the safety and training department to ensure all safety goals and directives are met
• Participates in Operations department budget process
• May operate a vehicle in revenue service, if necessary
• Maintains confidentiality of all information

Qualifications

EDUCATION, LICENSING, AND CERTIFICATIONS:

• High school diploma or equivalent, such as GED, required

EXPERIENCE REQUIRED:

• Minimum three (3) years supervisory experience in public transportation operations or a related industry
• Minimum two (2) years experience in supervison and operations similar to fixed route services  

SKILLS AND KNOWLEDGE REQUIRED:

• Thorough knowledge of basic laws, ordinances and regulations underlying the transit operation
• Thorough knowledge of the methods of operation of the transit system’s staff and operational departments
• Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs
• Good written and oral communication skills
• Ability to organize and perform work efficiently; strong attention to details
• Ability to work effectively with labor; may include labor grievances and negotiations
• Must be willing to work flexible hours to include weekends and holidays
• Travel requirement: <5% travel for occasional meetings

About Transdev:

Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.