Service Associate

Managing your wealth today means planning for a better financial future.

We are an independent financial firm, providing differentiated financial planning and investment management services to successful individuals and multigenerational families looking make more of their financial situation. We also work closely with institutional clients, including non-profit organizations.

Whether our clients need help organizing their finances for their current lifestyle, are building a portfolio with longer-term goals, or are planning for retirement and their lasting legacy, we can help guide them on how to transform their circumstances into a greater purpose.

A Service Associate at Transformational Advisory is an integral part of our team in support of Advisors. This person will support the firm vision, positive culture, and team spirit. They must be reliable, organized and deadline driven. A qualified applicant will be dedicated, goal-oriented and able to work well in both a self-directed and collaborative environment.

The SA is building experience with clients and supports all levels of client relationships. The SA leads the meeting/review preparation and client case prep from start to finish, as well as manage clients service relationship under the supervision of the Advisors. For some SA, the role is a steppingstone to Advisor while for others, the SA is a career in its own right.

CORE RESPONSIBILITIES:

Support of Clients and Advisors

• Ensures professionalism, promptness, and accurate follow-up on client and advisor requests

• Courteous attention and ownership of incoming client phone calls, in-person visits, and email requests

• Follows compliance requirements to maintain investment compliance program

• Delegates client operational requests to appropriate team member through standard operating procedures, while being accountable for results

• Supports other special projects as assigned

Client Meeting and Case Preparation

• Leads completion of meeting preparation by creating agendas, organizing past notes/actions, updating necessary reports, and finalizing meeting packets per firm timelines

• Acts of point-of-contact for multiple internal teams communication

• Responsible for client meeting note dictation and meeting follow-up including assignment of tasks to appropriate team members and groups.

Client Relationships

• Engages directly and is responsible for client relationship building

• Attends client meetings to assist Advisor in presentation and implementation of a suitable financial plan and/or investment strategy

• Develop your own knowledge of clients by understanding their needs, objectives, goals, concerns, and planning tools available

• Provides outstanding service, in line with firm procedures, to ensure the needs of the client are being met

• Ownership of client review calendar for annual engagement and reviews

QUALIFICATION REQUIREMENTS

Education and Licensing:

• Bachelor’s degree or higher

• Three years industry experience, preferred

• CFP® or equivalent designation, or willingness to attain in first year

• Series 7, 66 or 63/65, or willingness to attain in first year

• Life and health insurance, preferred

Key Skills and Attributes

• Honesty and Integrity

• Client Confidentiality

• Attention to detail

• Emotional intelligence

• Excellent people skills, including active and effective listening, and a professional demeanor

• Ability to plan and prioritize own workload

• Strong Communication skills (verbal and written)

• Comfortable with technology and the integration of multiple programs

Technology skills

Proficiency with the following programs a plus

• Microsoft Office Suite, specifically Outlook, Word, Excel

• WealthBox CRM

• Box, secure document directory

• MoneyGuide Pro and eMoney for financial planning analysis and modeling

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Parental leave
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Seattle, WA 98104: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Financial services: 2 years (Required)

License/Certification:

• S7, S66 or S65/63 or another financial industry license? (Required)

Work Location: One location