Seeking Compassionate Intake Call Center Representative - Make a Difference in Behavioral Health!
Join our dedicated team as an Intake Call Center Representative and play a pivotal role in connecting individuals with life-changing behavioral health services. If you possess empathy, excellent communication skills, and a passion for helping others, this opportunity is for you!
Key Responsibilities:
- Handle inbound calls, conducting initial screenings and assessments to gather vital information.
- Provide compassionate support to individuals in crisis, offering appropriate resources and referrals.
- Utilize your knowledge of behavioral health programs to guide clients to the right level of care.
- Maintain accurate documentation of client information and ensure compliance with privacy regulations.
- Collaborate with a diverse team to ensure seamless transitions and continuity of care.
Qualifications:
- High school diploma or equivalent (Bachelor's degree in psychology or related field preferred).
- 1 -2 years of call center or customer service experience, ideally in behavioral health or healthcare.
- Excellent interpersonal and communication skills, with an ability to show empathy and patience.
- Familiarity with behavioral health terminology and available community resources.
- Proficient in using computer systems, including Microsoft Office.
Why Join Us?
- Make a real difference by helping individuals on their journey to mental well-being.
- Contribute to a positive change in our community's mental health.
- Collaborative and supportive work environment with a focus on professional development.
- Opportunities for growth and advancement within our expanding organization.
If you are passionate about helping others and are ready to embark on a meaningful career in behavioral health, we want to hear from you! Apply now and become an integral part of our compassionate team.
Transformations Care Network is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Our commitment to EEO extends to all aspects of employment, including recruitment, hiring, promotions, transfers, training, benefits, and other terms and conditions of employment. We encourage individuals from all backgrounds to apply and join our team.