About Scan Global Logistics:
At Scan Global Logistics every person has an opportunity to unlock potential. We are a full-service global logistics provider present on all continents. By bringing a human approach to everyone, everywhere, we make the world a little less complicated. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air, or any other modes of transportation.
Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.
Position Overview:
Scan Global Logistics is looking for an Air Export Lead/Supervisor to join our Air team. This is a Direct Hire, Full Time on-site position based in Houston, TX.
This individual must have at least 5 years of experience with the processes and procedures used in air export or air freight forwarding activities. This individual must ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Department.
Job Description:
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Demonstrate strong emphasis on customer satisfaction per company policy.
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Must possess a comprehensive understanding of the Export & Import Regulations or other government agency regulations that govern exports.
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In-depth understanding of the Air Export process and gateway.
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Complete process of Air shipment, including arrangement for pick-up or inland transportation, booking, timely document preparation (bill of lading, invoicing, certificate of origin, export declaration and/or AES, if applicable), follow-up with tracking and tracing to final destination.
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Receive, review, and ensure documentation is accurately processed, distributed, and released to carrier, customers and agents in a timely manner.
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Obtain and create quotes for shipments and source the best method of transportation, communicating with overseas agents to ensure proper pre-alerts and documents.
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Uphold strong and professional relationships with air intermediaries, transportation agencies and sales.
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Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.
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Continue to export different options to reduce costs and increase revenue.
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Arrange and book with the airline and ensure freight is pre-alerted in a timely manner once on-board notifications are confirmed.
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Arrange for inland pickup and delivery to the airline.
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Coordination of daily shipments (documentation, monitoring, arranging pickup/ dispatching, communicate with carriers and issuing invoices etc.)
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Communicate/correspond with vendor, shipper, customer carrier, overseas agents, freight forwarders, local pickup, and delivery companies etc. in a timely manner, to include pre-alerts, rate requests, shipment status, etc.
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Track and trace shipments providing updates to clients and sales.
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Responds to emails and rate requests in a timely manner, assisting local sales efforts.
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Review standard operating procedures to ensure compliance, TSA, Quality Assurance Standards, TAPA, and IATA, ISO, Customs, etc.
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Understand department process flow, looking for best practices to improve operational efficiency and productivity.
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Complete all inbound/outbound moves; this includes, but is not limited to, ITs and permits to transfer.
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Assist as backup for alternate accounts.
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Escalation of problems to management when necessary
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Perform any other duties that may be assigned by the Department Manager
Qualifications:
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Customer service oriented
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Attention to detail.
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Problem solving attitude.
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Active Listening
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Telephone Etiquette
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Basic Software Skills (Ms. Office & Ms. Excel)
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Basic Computer Skills
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Problem solving attitude, willing to resolve problems that arise in the movement of product moving in and out of the US.
Education and Experience:
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Air Exports experience 5 years (required)
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Experience in freight forwarding Ocean/Air operations processes and procedures.
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Experience of bonded freight and cargo.
Physical Requirements:
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Prolonged periods sitting at a desk and working on a computer.
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Must be able to lift 15 pounds at times.