Systems Support Specialist

Founded in 1969, Herzog is headquartered in St. Joseph, Missouri, with a satellite office in Fort Worth, Texas.

Over the course of our 50 year history, Herzog has become a national leader in the construction, operations and maintenance of commuter rail, light rail, streetcar, and freight rail projects.

We believe our culture is at the heart of our existence. It is that belief which empowers every member of our professional family to act with purpose and passion as they advance their career throughout their personal pursuit of excellence.

Backed by over five decades of experience, Herzog delivers exceptional customer service and elite results.

Our success is the outcome of our relentless pursuit of excellence, our passion for our customers, safety without compromise, and a deep-rooted belief in the power of team.

We invite you to join us on our journey to excellence as we work to be better today than yesterday and better tomorrow than today.

TransitAmerica Services, Inc. is currently seeking a Systems Support Specialist in Menlo Park, CA. TransitAmerica Services, Inc. is a growing company with a great work environment dedicated to the railroad industry. Systems Support Specialist will perform duties associated with communicating with train crew members, maintenance personnel, and other support staff to perform troubleshooting on PTC (Positive Train Control) systems, signal and communications networks, generating trouble tickets, dispatching resources, tracking issues until resolved, escalation of complex system issues, and generating reports.

Duties and Responsibilities:

*This is a non-exhaustive overview of the job duties for this position.

• Must possess a good understanding of computer operating systems.
• Must possess strong written and oral communication skills.
• Effectively receive incoming requests for support by radio, phone, and email.
• Prioritize work, including support tickets and phone calls.
• Input, via computer, accurate customer information.
• Provide exceptional customer service to both internal and external customers.
• Deal with stressful situations with poise and professionalism, including de-escalation of calls, as needed.
• Immediately notify management of unusual occurrences or of calls requiring escalation.
• Efficiently use communications technology including phone, radio, support ticket system, email, etc.
• Maintain flexibility and resilience towards change.
• Ability to work variable shifts.
• Regular and predictable attendance and punctuality are a requirement for this position.
• Other duties as assigned

Qualifications:

• High School diploma or equivalent
• Customer service or call center experience preferred
• 3-5 years’ experience working on information systems, IT networks, or railroad signaling & communications preferred
• Proven analytical and problem-solving abilities
• Strong customer focus
• Experience working in a team-oriented, collaborative environment.

Pre-Employment Requirements:

• Subject to pre-employment background check and motor vehicle report review.
• Subject to pre-employment physical, medical evaluation, and drug screen due to the safety sensitive nature of this position.
• Successfully complete and maintain any required safety certification and testing on an annual basis.

Physical Requirements:

The physical demands described below must be met by an employee to successfully perform the essential job functions of this role. This is a non-exhaustive overview of the physical requirements of this job.

• Work primarily in an office environment.
• Frequently sits for extended periods of time.
• Frequently use a computer keyboard and office related equipment.
• Must successfully pass color/vision examinations as required by the position.
• Must be able to hear and distinguish auditory signals.
• Requires occasional standing, walking, lifting, stooping or bending.

Safety:

• Herzog is nationally recognized for its excellent corporate safety record which results from all employees at all levels, in all positions adhering to established policies and procedures. Reporting any and all safety violations to your immediate supervisor is a prerequisite for continued employment. Safety diligence by all results in a safe work environment for all.

Benefits:

• Herzog offers a robust benefits package including medical and dental coverage. The plans are specific to projects and locations.

Why Herzog:

Led by our beliefs and executed through our behaviors, at Herzog we build upon each other’s contributions by collaborating to make great things possible.

When you join Herzog, we give you the ability and authority to do the same. We will help you take charge of your 20 square feet in a manner that you will facilitate your growth and advancement as a person, as a member of our professional family and in your career.

If you are interested in joining our team, click the Apply button below to start an application.

It is the policy of TransitAmerica Services, Inc. to provide equal opportunity in employment for all qualified individuals regardless of race, color, religion, ethnicity, national origin, ancestry, disability, medical condition, age, citizenship, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, genetic information, military status, veteran status, and any other characteristic protected by law.

Job Type: Full-time

Pay: $1.00 per hour

Work Location: Multiple Locations