Engagement Champion

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100 offices has its own individual identity, and each also has its own unique rewards. OVERVIEW The Employee Engagement Champion is responsible for increasing overall employee engagement in a call center environment and should be a positive, solution-oriented person. This individual will organize all employee activities, events, recognition, and incentives to promote and advocate for a positive work culture, inspire employee engagement, and foster collaboration. DESCRIPTION Create, execute, and enhance employee incentive and recognition programs Work with the Site Leader to execute initiatives throughout the site Brainstorm and share ideas on how to improve employee engagement and morale on-site Meet monthly with Senior Leadership Team to discuss upcoming site-wide initiatives and share what’s working and what’s needed. Serve as the main point of contact for Marketing/Communications, such as organizing company events, fundraising, and social media information. Organize annual events such as picnics, Halloween Trunk or Treat, Thanksgiving, Christmas Parties, etc. Anniversary Recognition – Work in partnership with Human Resources on the employee anniversary recognition program Birthday Recognition - Maintain DOB records and recognize employees' birthdays in a timely fashion. Plan, organize, initiate, communicate and provide refreshments for the Kudo’s and Superstar monthly luncheon. Plan, organize, initiate, communicate and provide refreshments to celebrate top performers, perfect attendance, and core values winners with a quarterly event. Create, organize, and execute various employee celebrations including birthdays, anniversaries, Employee Appreciation Day (first Friday of March, Customer Appreciation week (first week of October). Photograph events and post photos for employee access. Increase our brand awareness in the community – Organize community involvement events, activities, and fundraisers. Work in partnership with Human Resources on events such as Health Fairs. Create, distribute, and post monthly event calendar. Other duties as assigned REQUIRED SKILLS Ability to demonstrate TransPerfect’s core values in an ongoing and consistent way Excellent communication (written and verbal) skills Exceptional customer service and multitasking skills Strong organizational skills, sense of urgency, and attention to detail Effective and demonstrative project and time management skills Friendly, professional demeanor and interpersonal skills Be flexible and available to work extended hours. REQUIRED EXPERIENCE AND QUALIFICATIONS Experience in a call center environment working with all levels of the organization. Proficiency in MS Office products: Word, PowerPoint, Excel DESIRED SKILLS AND EXPERIENCE Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision. Relationship Builder: You excel in getting people involved and building a network of contacts that allows you to multiply your influence on the organization. Energetic & Passionate: Your passion and energy are deeply founded in your desire to help others and to be a positive role model. TransPerfect is the world’s largest provider of language services and technology solutions for global business. From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. More than 4,000 global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com. To learn more about our company culture, please watch our videos below: TransPerfect Effect TransPerfect Core Values