Director of Operations, Event Transportation and Parking

As a Director of Operations, Event Transportation and Parking, your role revolves around coordinating and overseeing transportation logistics for various events, ensuring smooth and efficient movement of attendees, staff, equipment, and materials. This position is expected to travel 80% of the time and be available for emergency deployments throughout the year.

Position Title: Director of Operations, Event Transportation and Parking

Position Overview: The Director of Event Transportation and Parking is responsible for planning, coordinating, and executing transportation logistics for events of varying sizes and complexities. This role requires strong organizational skills, attention to detail, and the ability to manage multiple transportation vendors and stakeholders effectively. The Director of Event Transportation will work closely with event planners, venue staff, transportation providers, and other key stakeholders to ensure seamless transportation operations. This role is expected to travel 80% of the time and be available for emergency deployments throughout the year.

Key Responsibilities:

• Transportation Planning: Develop transportation plans for events, considering factors such as attendee demographics, event location, venue accessibility, and transportation regulations.
• Staffing: Recruit, train, and supervise transportation staff, including drivers, dispatchers, and support personnel, to ensure professionalism, courtesy, and adherence to safety protocols.
• Manage the travel schedule and collaborate with the Account Managers and Operations team to effectively assign managers and part time staff job and projects.
• Vendor Management: Identify, contract, and manage transportation vendors, including shuttle services, taxi companies, limousine services, and other transportation providers.
• Route Planning: Design efficient transportation routes to and from event venues, hotels, parking facilities, and other relevant locations, considering traffic patterns, road closures, and other logistical constraints.
• Fleet Coordination: Coordinate the deployment and scheduling of transportation vehicles, including buses, shuttles, vans, and cars, to ensure adequate capacity and timely arrivals and departures.
• Communication: Maintain open lines of communication with event organizers, venue staff, transportation vendors, and other stakeholders to coordinate logistics, address issues, and provide updates as needed.
• Budget Management: Prepare and manage transportation budgets, tracking expenses, negotiating contracts, and identifying cost-saving opportunities without compromising service quality or safety.
• Compliance: Ensure compliance with local transportation regulations, permits, and licensing requirements, as well as industry standards for vehicle maintenance, driver qualifications, and passenger safety.
• Support Account Managers and Operations Managers with the execution of operations plans on site.
• Emergency Planning: Develop contingency plans for transportation disruptions, emergencies, or unforeseen circumstances, such as inclement weather, vehicle breakdowns, or traffic accidents.
• Logistics Management: Oversee the loading, unloading, and staging of equipment, luggage, and supplies onto transportation vehicles, ensuring proper handling and security throughout the transportation process.
• Provide emergency deployment support including launching operations, sourcing and on-boarding staff, supporting the emergency command center and upper management in the government services division. Ensuring emergency deployment meet the contract obligations, client satisfaction and associate engagement benchmarks.

Qualifications:

• Bachelor's degree in, transportation logistics, business administration, or a related field, hospitality management (preferred).
• Several years of experience in event transportation management, logistics coordination, or related roles.
• Strong organizational skills, with the ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with vendors, clients, and team members.
• Proficiency in transportation management software, GPS navigation systems, and other relevant technology tools.
• Knowledge of transportation regulations, safety standards, and best practices for event logistics
• Leadership abilities, with experience supervising and motivating teams to achieve goals and deliver exceptional service.
• Develop and sustain relationships with the clients to create repeat business
• Implement management policies and procedures at events
• Plan staffing including but not limited to their work schedule, housing, and travel
• Remain flexible to meet each show's requirements
• Manage local and occasional operations
• Manage as needed smaller shows
• Assist in Hurricane evacuation work and emergencies
• All other duties as assigned by the TMS Management team

Education/ Training/ Experience:

College degree; several years of experience or training; or equivalent combination of education and experience within this industry or one similar. Experience with conventions and or associated trade shows preferable