Security Operations Manager

Transwestern Real Estate Services adds value for investors, owners and occupiers of all commercial property types through comprehensive solutions grounded in sound market intelligence. Part of the Transwestern companies, the firm applies a consultative approach to Agency Leasing, Asset Services, Occupier Solutions, Capital Markets and Research & Investment Analytics. Our firm’s award-winning culture and reputation for exceptional service are built on a common purpose – Empowering Good People to do Extraordinary Things Together. This unique approach, reinforced by the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence, create value for our team members and clients every day. The Security Operations Manager (SOM), as an employee of Transwestern, will provide strategic, compliance, and operational oversight of the security program for Class-A, Downtown Minneapolis, High-Rise Office Tower. The responsibility of this role is to manage the security vendor and ensure contract obligations are met and best practices relating to access control, fire life safety, emergency response, security technology management, and tenant training offerings exceed Class-A office standards for the Minneapolis market. This role is part of the Property Management team, and we are looking for someone who is enthusiastic and results oriented. Essential Job Functions: Serve as the primary contact for security matters and to partner with security contractor, market leadership, and law enforcement entities. Develop security employee and tenant training programs under the guidance of the Property Manager. Train, develop, and mentor security personnel to provide professional service and ensure all operational processes comply with company policy and applicable federal and state regulations. Maintain professional working relationships and promote open lines of communication with building management and other departments. Ensure security vendor hiring processes and candidate selection are in accordance with building job duties. Under the direction of the Property Manager, will facilitate or assist building management with meetings and tenant presentations relating to building processes and security practices. Attend security industry events and develop professional relationships with various City agencies. Experience managing card access and video surveillance systems or willingness to learn. Audit invoicing to ensure contract compliance and assist property management with security budgeting processes. When directed by Property Manager, sign criminal complaints on behalf of Transwestern and attend court to prosecute offenders. Administer First Aid/CPR, as necessary. Other administrative tasks as assigned by the Property Manager. Physical Requirements: Long and flexible hours sometimes required. Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must be able to climb stairs, descend stairs and run. Must be able to stand for extended periods of time. On occasion must be able to physically deter individuals who pose a threat to visitor and/or tenant. Operational Management: Bachelor’s degree in criminal justice, Law Enforcement Management or related field and/or equivalent experience/education preferred. At least 5-10 years of security experience, with 2 to 3 years of experience in a supervisor or leadership role. Develop mobile patrol schedule to ensure critical areas are monitored. Develop and manage security operations policies and procedures to include key control. Create a culture for staff to provide exceptional customer service to all tenants and guests. To be on call, unless scheduled for paid time off, and respond as needed due to a client or building management request or emergency. Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff. When requested by the Property Manager, conduct investigations relative to property losses, accidents, and crimes against the property, maintaining confidentiality of all incidents/accidents, completing incident/accident reports in a clear and concise manner. Policy development and training experience preferred. Understand and have familiarity with Service Employees International Union (SEIU) Local 26 CBA. Proficiency with MS Office products as well as site-specific security programs. Salary & Benefits: Base salary based on experience plus discretionary year-end bonus, PTO, medical insurance, dental insurance, life and AD&D insurance, optional life and AD&D insurance, paid holidays, and 401(k) match. Skills-enhancing training and opportunities for career growth and promotion. WORK SHIFT LOCATION Minneapolis, MN We Are Transwestern! Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace diversity, equity and inclusion — not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone. Transwestern offers an exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(K) plan. Transwestern is an Equal Opportunity Employer. Third Party Agencies/Vendors! Transwestern recognizes the valued service provided by its recruitment agencies and as such have a Preferred Supplier List, which whom terms of business have been agreed. Only suppliers who have signed these terms can engage with Transwestern and its Family of Companies. If you are interested in becoming a Preferred Supplier vendor, we invite you to email us only at recruittw@transwestern.com. Please provide relevant information about your agency, and our dedicated team will carefully review and approve your submission. We will reach out if we find that there is a potential match and interest in adding your agency to our preapproved recruiting vendors list. Agreements obtained outside of this formal process will not be recognized and will be deemed invalid. We appreciate your understanding and cooperation in adhering to this established procedure. Thank you in advance. The privately held Transwestern companies have been delivering a higher level of personalized service and innovative real estate solutions since 1978. Through an integrated, customized approach that begins with good ideas, the firm drives value for clients across commercial real estate services, development, investment management, and opportunistic endeavors for high-net-worth investors. Operating from 33 U.S. offices, Transwestern extends its platform capabilities globally through strategic alliance partners whose unique geographic, cultural, and business expertise fuels creative solutions. Learn more at transwestern.com and @Transwestern.