Job Posting for Collection Specialist at Transworld Systems Inc.
Overview
This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.
TSI is looking for individuals with strong backgrounds in sales, collections, or other occupations requiring heavy customer contact. The ideal candidate will be able to work in a fast-paced environment as well as have the ability to produce results! Training is provided for both experienced and non-experienced associates. This opportunity is ideal for the individual that is results orientated and has the passion and desire to exceed the standards. This position offers the successful candidate the ability to enjoy the security of a base salary, but appreciate the additional opportunity afforded by an exceptional incentive plan.
Why should you consider TSI?
Competitive hourly pay
Paid training
No late nights or weekends
Team-oriented work environment
Growth opportunity
Generous bonus opportunity average $350-$1200 monthly in commissions
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Responsibilities
Accurately assess the consumer’s financial condition by conducting thorough inquiries.
Determine the reason for delinquency and find creative solutions to resolve the situation.
Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.
Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitoring collection activities, and updating accounts in compliance with established corporate policies and procedures.
Adhere to the State and Federal regulations pertaining to collection activities
Meet corporate standards for call quality assurance and structure
Key Result Areas
Achieve an average of 90% of key performance indicator goals (calls / RPC’s / promise kept rate
Average quality assurance scores of 94%
Consistently achieve 90% of monthly revenue target
Qualifications
Outgoing, assertive, competitive, persuasive
Enjoys dealing with the public
Possesses or is capable of acquiring superb negotiation skills
Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone
Is able to work a flexible schedule which may include weekends
Must have a high school diploma, some college preferred
TSISP
Pay Range
USD $15.00 - USD $17.00 /Hr.
Salary.com Estimation for Collection Specialist in Columbus, OH
$47,572 to $65,722
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