Job Title: IT Service Desk Professional I
Location: Malvern, PA / Remote
Duration: 6 months (Possibility for extensions)
No. of positions: 10
Pay Rate: $21.57/hr- $22.50/hr
Duties:
•Using basic IT Knowledge and problem solving skills, ask the appropriate probing questions to determine, diagnose and solve computer-related issues
•Using IT tools and expertise, apply the appropriate solution to address the issue and resolve the majority of IT incidents encountered at first contact, in a timely manner
•Provide maximum customer service and issue ownership
•Provide on-call support as scheduled during non-business hours
•Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices
•When necessary, escalate incidents to the appropriate next level support team
•Communicate with customers, providing status updates and follow-up to ensure satisfaction
•Communicate trends and undocumented issues to supervisor, Floor Coach, NOC, and other IT teams as necessary
•Complete additional tasks and projects as assigned by Service Desk leadership
Skills
•Six months of related experience
•A combination of experience and/or technical certifications may be considered in lieu of the educational requirements
•Knowledge of computer, printer, and network troubleshooting and installation procedures
•Demonstrated ability to diagnose and troubleshoot Microsoft products
•Demonstrated ability to solve issues with healthcare/clinical applications
•Commitment to Client's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in every day performance and interactions
•Demonstrated ability to work in a team environment as well as independently
•Superior customer service skills and phone etiquette
•Excellent documentation skills
•Ability to work evening , weekend, and holiday coverage as needed and scheduled
•Ability to travel up to 5%
Education:
•Minimum of HS diploma/GED and One-year certificate from college or technical school or at least 1 year customer service related experience and/or training or equivalent combination of education and experience
Job Type: Contract
Pay: $21.57 - $22.50 per hour
Expected hours: 40 per week
Experience level:
Schedule:
Experience:
Work Location: Remote
Hourly Wage Estimation for IT Service Desk Professional in Malvern, PA
$26.80 - $33.59
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