Seeking for Technical Support Engineer at San Diego, CA
Job Posting for Seeking for Technical Support Engineer at San Diego, CA at Tranzeal, Inc.
Job Details
Role: Technical Support Engineer
Location: San Diego, CA
Mandate skills:
- Strong SQL/Java/Linux experience.
- Ability to troubleshoot technical issues
- Strong personal commitment to quality and customer service
- Excellent time management and communication skills
- Must be excellent with troubleshooting and must able to read Java codes, must understand codes as the platform is written in Java
- Must have troubleshooting experience with Java and SQL
- Linux experience is required
- Must have customer facing experience
Technical Skills:
- Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (e.g. JDBC, ODBC)
- Any bi-directional, automated integration between two systems
- TCP/IP, Networking knowledge
- Experience with Splunk
- Understanding of Simple Network Management Protocol (SNMP)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Strong Familiarity with Eclipse IDE
- A fundamental understanding of ITSM, ITIL, and/or CMDB
Skills: To be successful in this role you have:
- Demonstrated ability to troubleshoot difficult technical issues
- Strong Experience with relational databases (e.g. MySQL, Oracle)
- Java experience
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
- Advanced Unix/Linux experience
- Working knowledge of the components in a web applications stack.
- Experience diagnosing performance degradation (e.g. explain plans, database tuning)
- Experience working well in a team environment while also being able to work productively while unsupervised
- Strong personal commitment to quality and customer service
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
- Ability to work with high-value customer administrators and developers
- Excellent time management skills
- Consistent ability to work evenings and weekends
- Understanding of basic networking and system administration
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