Footwear Customer Service Manager

Trav's Outfitter
Watertown, SD Full Time
POSTED ON 4/25/2024

Job Description: Footwear Customer Service Manager

Location:

Watertown, SD, 57201
Our goal is to Enrich Lives as we deliver the Best Retail Experience Possible.

We would love to have you join the Trav’s Outfitter team!

Overview: Footwear Customer Service Manager - FULL TIME


Skills:

  • Sales oriented with a sense of urgency
  • Strong customer orientation resulting in a rapport with the customer and confidence in Trav’s Outfitter products
  • Stay up to date on industry trends and product knowledge
  • Excellent interpersonal and communication skills, both in-person and over the telephone, including the ability to present information, issues or discrepancies to customers and co-workers with tact and diplomacy
  • Ability to explain difficult concepts to consumers; able to discern the consumer’s issue and ask the appropriate questions to understand the issue or problem
  • Building strategies for improving the overall customer experience
  • Organization skills; prioritize work
  • Initiative-taker, intrinsically motivated, open minded, team player
  • Tenacity: ability to find the correct answer
  • Patience/Empathy

Requirements:

  • Proven experience in retail & customer service
  • High school diploma or GED required
  • Excellent communication skills
  • Must be knowledgeable in relevant computer applications
  • Organizational skills are imperative, multi-tasking is a must
  • 100% proficient in word and excel, quick learner on company's software
  • Outgoing personality with high energy
  • Belief in Trav’s Outfitter’s core values and processes
  • Must be teachable and be ready to adhere to company policies
  • Must be available to work impromptu, depending on business needs

What it takes to be a Trav’s Outfitter Expert:

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Hi, Welcome to Trav’s” & “Thank you”

Culture – 3 core Values

Deliver Value

  • Genuine interest and action in helping others before yourself, regardless of recognition or reward
  • Consistent eagerness to listen, learn, apply knowledge and accept critical feedback
  • Ability to adapt to a changing work environment
  • Approach daily tasks, projects and follow-up communication with energy and sense of urgency.
  • Ability to apply concepts of basic math, grammar, punctuation and spelling

Compassion for Others

  • Genuine interest and action in helping others before yourself, regardless of recognition or reward
  • Show respect and appreciation for fellow co-workers, customers, and business partners.
  • Have a heart of humility while showing empathy and grace to others.

Never Satisfied

  • Demonstrate pride and ownership of their work while meeting & exceeding expected deadlines
  • Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact. –OR – Ability to engage others while demonstrating knowledge and capacity.
  • Take ownership and be accountable for ourselves and others
  • Arrive to work and meetings 5 minutes early

Dress Code

  • Meets Trav’s dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Expert Experience:
High School Diploma, or General Education Degree (GED) and 1-2 years of sales/customer service experience is required.

Job Type: Full-time

Salary: $20.00 - $25.00 per hour

Expected hours: No less than 40 per week

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Vision insurance

Salary.com Estimation for Footwear Customer Service Manager in Watertown, SD
$60,000 to $79,262
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