Resident Services Coordinator

CLASS SUMMARY:
Coordinates programs with community partners to ensure effective service delivery, and collaborates with community partners to develop and implement effective and innovative employment, education, social support, and related services.

TYPICAL CLASS ESSENTIAL DUTIES: (These duties are a representative sample; position assignments may vary.)
1. Acts as a liaison to HACM resident organizations. Provides technical assistance to resident organizations as needed and requested,and attends resident organization meetings.
2. Assists with resident organization activities, as requested (e.g., prepares flyers, etc)
3. Assists with ensuring compliance with HUD regulations regarding resident participation
4. Conducts comprehensive assessments of residents for wellness and social service needs.
5. Helps residents identify, access and coordinate needed supportive services from service providers (governmental organizations, community-based organizations, etc.) so as to improve resident quality of life
6. Monitors the receipt of services by the resident, including encouraging and motivating residents
7. Proactively developing and arranging educational/preventative programs and services for residents.
8. Develop and sustain partnerships with the Area Agency on Aging, the Aging & Disability Resource Centers, community-based supportive service providers, and other community stakeholders.
9. Maintains an up-to-date resource directory with all local service providers.
10. Tracks resident referrals for supportive services in case management database.
11. Prepares reports outlining progress on program outcomes.
12. Performs other duties of a similar nature or level, as assigned.

TRAINING AND EXPERIENCE (positions in this class typically require):
Associate’s degree in Human Services or related field; 1-2 years of related experience; or an equivalent combination of education and experience sufficient to successfully perform the job’s essential duties such as those listed above.

LICENSING REQUIREMENTS (positions in this class typically require):
Wisconsin Driver’s License

KNOWLEDGE (position requirements at entry):
Department policies and procedures;
Community-based resources, programs, and services offered;
Computer and related software;
Methods of preparing reports;
Research methods;
Case management principles and practices;
Grant requirements;
Applicable federal, state, and local laws, rules, and regulations.

Independent Judgment/Decision Making/Problem Solving:
Performs tasks and duties under general supervision, using established procedures and some innovation.
Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to
complete work assignments. Often makes recommendations to work procedures, policies, and practices.

SKILLS (position requirements at entry):
Assessing individual needs for services;
Researching and identifying appropriate services;
Providing case management support;
Using computers and related software;
Maintaining client information;
Monitoring compliance with contracts;
Preparing related reports;
Evaluating program progress;
Resolving resident issues;
Working with community-based partners to collaborate on programs and services; Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, clients, the general public, and others sufficient to exchange or convey information.

PHYSICAL REQUIREMENTS:
Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing, and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally.

NOTE:
The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.