Student associate

Sales Associate TWB

The Sales Associate position is an office and field-based sales and customer-service position. This person is responsible for developing and serving clientele for TWB.

This is a full-time, year-round position with high-level responsibilities and accountability.

Specific responsibilities for this position include :

• Build relationships and increase business in the Midwest region
• Host events in the Midwest region both related to conferences and beyond
• Attend conferences (MMEA, MCDA, MBA, KMEA, NMEA, NSBA, etc.)
• Email, phone, and text contact
• No cold calling
• Research each client & potential client’s past travel, including but not limited to dates of travel, destinations, and activities in order to make predictions for the future
• Research new destinations and find good fits for student activities / hotels this may include traveling to those destinations
• Price and write bids, itineraries, and cover letters for all schools
• Be present at

appropriate

TWB-attended conventions to interact with current clients and develop relationships with potential clients

• Follow up with clients regularly throughout the booking process
• Generate electronic booking documents and contracts once the client has committed
• Attend some student trips as a Tour Director
• Assist with the final walkthru of all tour-specific documents before travel
• Stay connected to clients during their non-travel years
• Collaborate with other TWB staff to stay coordinated and connected.
• Track & report activity in the tool provided

Utilize TWB technology and always be looking for additional options for automation and efficiency

Other duties as assigned

General responsibilities for this position may include :

• Plan and prioritize personal sales activities and customer / prospect contact towards achieving agreed business aims, including costs and sales - especially managing personal time and productivity.
• Plan and manage personal business portfolio / territory / business according to an agreed upon market development strategy.
• Manage product / service mix, pricing and margins according to agreed aims.
• Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.
• Use customer and prospect contact tools and systems, and update relevant information held in these systems.
• Respond to and follow up on sales inquiries using appropriate methods.
• Attend training to develop relevant knowledge, techniques and skills.
• Other duties as assigned.

Specific Skills Include (but not limited to) :

Detail Oriented

Ability to create ownership of processes

Ability to manage multiple projects at once and adhere to deadlines

Ability to take clients’ needs and interests and match them to an appropriately priced itinerary

Ability to prioritize small tasks with projects that last approximately one year

Strong computer skills

Willingness to learn

Ability to travel (amount of travel can be negotiated from very little to moderate)

Outstanding interpersonal communication skills (phone as well as email and in person)

Ability to confidently present to an audience and field their questions

Team oriented, but responsible for individual contributions to the team

TWB Culture

At TWB, our main focus is on delivering memorable and life-changing experiences for our student travelers and their teachers, our clients.

We have a sincere passion for the growth of young people, and we know the way their lives are altered when they leave the boundaries of their city or county.

Our success is grounded in the ability to relate to our teacher clients and anticipate their needs. As a staff, we work together to offer the highest level of service and create a truly outstanding experience for our clients, both during the planning phase and as the trip is happening.

We are bonded through our shared passion for student travel, and we find joy in working together to get the hard problems solved.

Our approach is collaborative and supportive, and we regard each team member as a vital piece of a very important puzzle.

We find joy in the work we do, and that comes through in the interpersonal relationships we maintain as a bonded group of coworkers and friends.

The collaborative approach to our team is only successful because we each are accountable to independent roles for our projects.

We place value on relationships (with each other, clients, and vendors), and believe in professional development. We are growth mindset people and are always willing to evolve our processes to deliver a better experience to our clients.

Our roles are fast paced, but our office is mostly quiet with a small team.

Salary will be discussed based on qualifications and work experience. Health benefits and 401K are provided. We are a hybrid working environment and prefer a local candidate but would consider remote in the right situation or candidate.

Submit letter of interest and resume to : barb@travelwithbarb.com

Last updated : 2024-05-17