What are the responsibilities and job description for the Switchboard Operator, Destination Kohler position at kohler?
Location: Kohler, WI
Opportunity
Manage the basic call flow of incoming internal and external guest calls for Destination Kohler. Provide administrative support for various resort departments as needed in a resourceful manner.
Specific Responsibilities
Guest
Services
- Answer all incoming calls to Destination Kohler and transfer to appropriate recipients promptly and efficiently while meeting Forbes Travel Guide Five Star expectations.
- Receive wake up call requests from resort guests and record for execution of Front Desks.
- Maintain a working knowledge of general resort information.
- Promptly assist guests with various questions via webchat from the Destination Kohler resort website through NAVIS.
- Post the resort’s daily Today letter on Destination Kohler website for guest links.
- Prepare and mail information packets for various guest requests.
- Mail confirmation hard copies as requested by guests through Central Reservations.
- Print report and prepare greeting cards for guest amenity program.
Miscellaneous Responsibilities
- Log and distribute comment cards for DK accordingly.
- Operate office equipment such as fax machine, copier and or phone systems.
- Process name tags requests according to submissions sent to shared “Hospitality Switchboard” email box. Interoffice mail in outgoing mailbox.
- Monitor inventory of office supplies and communicate replenishments accordingly to ordering Switchboard Operator II.
- Update and file daily departmental information consistently, both hard copy and electronic formats.
- Complete any delegated tasks given by Coordinators or Managers in Reservations and Revenue department.
- Review SMS guest tiles, identify duplicates and notify Reservation Coordinators.
Participate in monthly incentive program through position performance expectations.
This is a full-time opportunity. Shifts will primarily be 6am-2:30pm but must have availability to work an occasional mid-shift as well. Weekends are required.
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