Technical Quality Manager

There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future.

Job Summary

Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Technical Quality Manager (TQM), you will provide vital support to the General Manager regarding the technical quality of the work performed in our bays. This individual assists in leading a team of trained technicians dedicated to returning travelers to the road better than they came.

In this role, you can expect to:

• Be responsible for the quality of the work performed by technicians
• Assist in the implementation/execution of new company safety programs and helps to ensures all programs are in place; Manage the programs to ensure the safety of customers and employees alike
• In partnership with the General Manager, interview and hire technicians according to department staffing requirements that are capable of meeting or exceeding Company performance standards in accordance to our EEO policy statement
• Actively participate in developing an atmosphere that is conducive to receiving feedback from staff and customers
• As needed recommend coaching, disciplining, and/or termination of hourly associates according to company policy
• Assign and audit work, manage workflows, stage work and perform procedural reviews
• Manage wait times and act as a customer interface
• Improve the Truck Service Department’s profitability by building and maintaining a strong loyal customer base within company policies

What we’d like to see:

• A leader who sets the example when working alongside team members
• 1-2 years of supervisory/leadership experience in truck or automotive shop preferred or other related business activity
• Good verbal and written communication skills (i.e. give clear instruction to hourly staff to accomplish assigned task; motivate and train team)
• Ability to perform all functions to assist when needed
• Demonstrate proficient customer service skills to provide “Best in Class” service
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
• Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
• A valid driver’s license

With us, you’ll enjoy:

• Competitive wages
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• On-site meal discounts
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers

Pay Range

$COMPENSATION.RANGE per hour

 A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Typical Physical Demands

In this role, the team member is regularly required to talk and hear.  Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Disclaimer

This job description may not list all duties for this position.   The incumbent in the position may be asked to perform other duties.  TA Operating LLC reserves the right to revise the job description at any time.   This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.