Reservation Coordinator

Here at Travelers Haven, we empower people to feel at home anywhere their lives take them. We are a full-service housing firm that helps individuals, businesses and organizations with traveling professionals find housing that works for them. We combine industry-leading software and inspired minds to connect thousands of traveling professionals to find housing that meets all their individual needs.

Together We Thrive. We hire talented people that thrive in a fast-paced, high-growth environment, where every day brings a new challenge. Imagine a place without red tape, decisions are made, and your voice is heard. You are quickly able to see your hard work take root and impact is made. You are passionate, ambitious, and determined for success. If you've been searching for an opportunity to help shape the future of corporate housing, we want to talk to you! Come thrive with us.

Hiring rate/range: $20.00 - $22.00 per hour, with the opportunity to make around $10,800 in commission annually
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base and target incentive (if applicable) will be finalized at offer.

Vaccine Requirement: Travelers Haven is considered a “Contractor” under the Safer Federal Workforce Task Force’s COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. As such, all employees are required by Federal mandate to be fully vaccinated for COVID-19. Exemptions from this requirement may be available for those with a disability (including medical conditions) or a sincerely held religious belief, practice, or observance.

Work Location: Denver, CO. Our office is open, and we require all staff to be in the office a minimum 2 days per week.

Work Schedule: Monday-Friday from 8:00am-5:00pm with an hour lunch break. Additionally, employees in this role under 3 years of tenure are assigned to be on-call 2-4 individual weeks throughout the year for hours outside of typical office hours that week. Additional pay is provided for this work.

Summary/Objective: The Reservations Coordinator (RC) works directly with properties to ensure that our clients’ housing needs are met, and expectations are exceeded. The Reservations Coordinator works as an internal liaison between the property and Account Manager Team, Lease Audit Team, and Housing Logistics Team. They are responsible for confirming unit availability, rental rates, and lease details for all confirmed client requests to facilitate smooth and efficient move-ins.

Essential Functions:

• Confirm all necessary details to secure final unit reservation
• Collect all necessary paperwork for each move-in, including applications and leases
• Communicate with various internal departments regarding specific needs for each housing accommodation (i.e. utility vendors, furniture delivery arrangements, funds and billing information, etc.)
• Build relationships with properties to assist with negotiations in cost reduction
• Gather and communicate all renewal terms after the initial rental period has ended
• Efficient grid management for successful monitoring of Team Key Performance Indicators (KPI’s)
• Other duties as assigned

Competency:

• Strong, professional communication skills via phone/email
• A passion to develop and nurture vendor relationships
• Highly motivated with metrics-driven performance
• Critical thinking for problem solving and issue resolution
• Experience with Customer-Relationship Management (CRM)
• Strong negotiation skills to reduce rental rates and lease fees
• Attention to detail with managing multiple tasks simultaneously
• Ability to receive constructive feedback for growth and development
• Must be able to use a computer, keyboard, and mouse for up to 8 hours per day*
• Must be able to sit or stand in a stationary position for up to 8 hours per day*
• Must be able to communicate via email and phone for up to 8 hours per day*

• Essential functions may be performed with or without reasonable accommodation

Required Education & Experience:

• High School Diploma or equivalent
• Minimum 2 years of professional Customer Service experience
• Proficiency in Microsoft Outlook

Supervisory Responsibilities: None

EEO Statement:
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer:
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We recognize that financial rewards and great benefits are important aspects of an ideal job. Here’s what we offer:

• Unlimited Vacation Time
• Paid Sick Leave
• Paid Holidays
• Paid Parental Leave
• Paid Wellness Days
• Medical, dental, vision & supplemental insurance
• 401k plan Employer Match
• Life Insurance
• On-site gym
• Employee Assistance Program
• Deeply discounted hotel rates
• Regular team-building events and outings
• Flavored sparkling water on tap
• Arcade games, golf simulator, and more
• Collaborative workspaces with adjustable sit-stand desks
• Breathtaking views of the Rocky Mountains and Downtown Denver
• Company Paid Parking