Consumer Affairs Consultant

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years.

Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Corporate Services / Other

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role;

the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$62, - $103,

Target Openings

What Is the Opportunity?

The Consumer Affairs team plays a critical role in the Corporate Compliance organization and is primarily responsible for receiving, distributing, and facilitating responses to consumer complaints received at Travelers.

As a Consumer Affairs Consultant you will handle an active inventory and interact with consumers directly including by phone and receive complaints submitted from regulatory agencies and departments of insurance.

In this role you will partner across all the various business areas of the company to ensure that Travelers remains in compliance with state and other regulatory requirements.

What Will You Do?

• Independently receive, record, and assign all consumer / regulatory complaints received by Travelers (including complaints received by phone).
• Partner with appropriate business areas to research and respond to lower complexity complaints.
• Independently interact with complainants and state insurance department examiners in the management of lower complexity complaints.
• Ensure assigned complaints are responded to appropriately and in a timely manner and escalate complaints as required.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree
• Three years prior experience with state jurisdictional guidelines, regulations, and procedures.
• Ability to analyze and understand laws and regulations as required.
• Strong written and verbal communication skills with the ability to actively listen and empathize and pay attention to detail and clearly convey information to various audiences.
• Relationship building skills with the ability to work both independently and collaboratively with internal and external partners and build rapport.
• Ability to manage time and competing priorities and provide management with accurate and timely status information.
• Analyze information using reasoning and judgment to make decisions and solve problems.
• Strong organizational skills and the ability to handle challenging, sometimes escalated situations.

What is a Must Have?

Two years of relevant business, compliance, and / or regulatory experience.

What Is in It for You?

• Health Insurance : Employees and their eligible family members including spouses, domestic partners, and children are eligible for coverage from the first day of employment.
• Retirement : Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.

You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off : Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program : The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.

In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

Volunteer Encouragement : We have a deep commitment to the communities we serve and encourage our employees to get involved.

Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve.

We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.