ServiceNow Business Systems Consultant

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$80,500.00 - $132,800.00

Target Openings
1

What Is the Opportunity?
Under limited supervision, the Business Systems Consultant collaborates with business partners and technology owners in the prioritization of change requests, enhancements and defects. Is aware of business and technology strategies that affect their domain and are responsible to assess and communicate impacts of changes to the environment. Must be able to bring together a diverse stakeholder group, drive consensus and create a shared understanding between the customer community and the solution delivery team. The Business Systems Consultant is responsible for/involved in all aspects of the life of a specific system/application. May include: evaluation of system enhancement requests, requirements development and documentation, testing and implementation; production support/troubleshooting, maintenance of system documentation, training responding to customer concerns and communicating results. The Business Systems Consultant possesses in-depth knowledge of a particular business capability, product and/or system domain. Utilizing knowledge of the business and the specific application(s), anticipates and proactively identifies system opportunities to support business needs. May specialize in a particular technology or skill. This job typically acts as a team lead. The Business Systems Consultant provides direction, coaching and mentoring to less experienced team members.
What Will You Do?

• Utilizes business and ServiceNow system knowledge to support business needs.
• Possesses in-depth knowledge of a particular business capability and/or system domain.
• Understands impacts of changes to current state business process, data, feeds and systems.
• Identifies potential impacts in other systems domains.
• May participate in departmental or divisional planning process, Provides subject matter expertise and capabilities to Business and IT Projects.
• Evaluates requests for projects and enhancements.
• May make recommendations for operational process improvements and/or system enhancements.
• Collaborates with project leads to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities.
• Validates the solution (people, process and technology) meets the business capability, product or system objectives.
• Identifies appropriate subject matter experts and stakeholders to participate in requirements sessions.
• Participate in validation and verification activities such as test planning, test execution and issue management.
• Production support/troubleshooting:
• Consults on troubleshooting and defect resolution. This includes requesting resources, migration through environments and ticket management.
• Proactively communicates status of enhancements, change requests and defects.
• May manage change, defect and enhancement request process and assignment of approved work.
• Documentation and Training:
• Maintains documentation of current state systems and processes.
• Assists in development of training materials and business implementation/transition activities.
• Simultaneously supports multiple projects as assigned.
• Performs other duties as assigned.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Five years of experience driving solution design and requirements gathering for implementation in the ServiceNow platform.
• Bachelors degree in Business, MIS, or other related field preferred.
• Five years of experience supporting business technology systems preferred.
• Business Perspective (Advanced):
• Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
• Technology (Intermediate):
• Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
• Analytical Thinking (Intermediate):
• Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
• Relationship Management (Intermediate):
• Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
• Communication (Intermediate):
• Demonstrates effective verbal, written, and listening communication skills.
• Facilitation (Intermediate):
• Uses and adjusts style and technique to assist group process and understanding.
• Teamwork (Intermediate):
• Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
• Conflict Management (Intermediate):
• Brings conflicts into the open and resolves them collaboratively.
• Change Management / Resilience (Intermediate):
• Remains energized and focused in the face of ambiguity, change or strenuous demands.
• Risk Taking (Intermediate):
• Identifies, assesses, manages and takes intelligent risks to attain objectives.
• None

What is a Must Have?

• High school diploma or equivalent required.
• Three years of experience supporting business technology systems required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you're eligible for five free counseling sessions with a licensed therapist.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .