What are the responsibilities and job description for the Front Desk Agent position at Travelodge Lincoln South?
About us
Travelodge Lincoln South is a small business in Lincoln, NE. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Food provided
- Growth opportunities
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Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and provide information to guests or transfer calls to appropriate departments
- Assist guests with inquiries, requests, and complaints, ensuring their needs are met promptly
- Handle cash transactions and maintain accurate records of guest payments
- Maintain a clean and organized front desk area
Qualifications:
- Previous experience working at the front desk of a hotel or similar establishment is preferred
- Familiarity with phone systems and excellent phone etiquette
- Knowledge of hotel management software is a plus
- Strong customer service skills with the ability to handle difficult situations with professionalism and empathy
- Bilingual proficiency in English and another language is an asset
- Ability to work night audit shifts as needed
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- A degree or diploma in hospitality management or a related field is desirable
At our company, we value our employees and offer competitive benefits packages including:
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Employee discounts on hotel stays
If you are a motivated individual with a passion for providing exceptional guest service, we would love to hear from you. Please apply with your resume and cover letter detailing your relevant experience.
Note: Only shortlisted candidates will be contacted for an interview.
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Job Type: Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: No less than 24 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
Work setting:
- In-person
Work Location: In person
Salary : $15 - $16