What are the responsibilities and job description for the TECHNICAL WRITER I position at Trax USA Corp.?
Description
Trax USA Corp., a global leader in aviation software, seeks an entry-level Technical Writer/Documentation Specialist. The chosen applicant will be responsible for providing effective information for end-users, and must be eager to learn and apply best practice technical communication techniques such as information gathering, task and audience analysis, process flow creation, and content delivery.
Job Summary
As a Technical Writer you will be working closely with the Programming, Quality Assurance, and Product Support departments. You will take responsibility for coordinating and participating in the collection, interpretation, and writing of technical documentation, including operational process flows, end-user documentation, and computer-based training units for TRAX products. Occasional travel may be required. As you master the use of our software, you will develop and update the process and training documentation and online HTML help. This information must be well-written and must communicate efficiently to the end-user. When creating, updating, and enhancing the documentation, the Technical Writer will adhere to the style guidelines of the Technical Writing department, giving consideration to usability and ensuring accuracy, consistency, and quality.
Location: In person (remote positions not available)
Qualification Requirements
The ideal candidate will have a background in aviation business, maintenance, or a general functional knowledge in the aviation industry.
Qualified applicants must demonstrate excellent organization, communication and writing skills, and an astute eye for detail. This position requires highly motivated individuals who are able to grasp complex software and learn quickly. It also requires the ability to work within tight deadlines and team-based environments.
- Proficiency in Microsoft Visio, Adobe Captivate, Microsoft Office, AuthorIT, Corel Draw, Photoshop or Paint Shop Pro is essential. Process-related documentation experience is a plus.
- A Bachelor's Degree in Business Administration (Aviation), Airline Maintenance, Technical Communications, English, or related field and two years work experience is required.
- Four years practical exposure in the specific field will waive educational requirements.
- Applicants must provide writing samples that showcase strong communication skills. Applicants who fail to provide such writing samples will not be considered for the position.
Benefits
Our company offers a full benefits package, which includes the following:
- Travel bonuses
- 12 days of Annual Vacation, 17 Days after 10 years
- 4 days of Annual Excused Absence (Sick, Personal, Etc.)
- Early Dismissal Days in Conjunction with Holidays
- Health, Dental, Vision Insurance
- 50% contribution towards Medical, Dental, & Vision coverage (3 Different Medical Plans Available, Including National Coverage options)
- After 3 years of employment, 100% contribution towards the lowest “individual" coverage plan, this contribution can be applied towards any of the other plans offered, effective on your anniversary date
- Telehealth
- FSA
- Short-Term & Long-Term Disability, Life Insurance, AD&D
- 401k Program
Office Perks
- Complimentary coffee and tea stations
- Casual Dress Code
- Healthy Snack options
- Parking Fees Paid by the Company
The Team
TRAX Technology powers the safe operation of tens of thousands of aircraft for hundreds of aircraft operators worldwide. Our Customers include several of the world’s largest airlines as well as the vast majority of low-cost-carriers and large MROs, all of which operate & maintain the safest fleets at a very efficient cost structure in the industry. As a mission-critical system, our technologies are vital to the success of their business. Therefore, TRAX is constantly investing & innovating to ensure our applications remain best-of-breed / best-in-class in the industry to ensure we remain the market leader. We are only as good as our last implementation, everything is on the line with each and every project.
The professional teams here at TRAX all have their part or role in every project, they are:
- Java, iOS/Swift, PowerBuilder, Data Migration, Interface and R&D Development Teams
- Product Specialists, Software Testers, Technical Writers & Trainers
- Project Coordinators
- Internal IT, SaaS/Hosting/Cloud IT, Database Admin Teams.
- Business Administrators & Accountants
Our Company’s foundation is built on our CORE VALUES, which distinguish us and guide our actions.
Collaborative - We believe in the power of working together. We are more successful when we share goals and support one another.
Results-Driven - We work with exceptional people who achieve exceptional things. We create momentum based on the fundamental goal of getting things done.
Diverse - We learn from and respect the cultures in which we work. We value and demonstrate respect for the uniqueness of individuals and the varied perspectives and talents they provide.
Career Development - Work together, learn together, grow together! We believe in an environment that fosters professional development and provides growth opportunities to its people.
(e.g EOE/ Veterans / Disabled)
