What are the responsibilities and job description for the Customer Success - Project Manager position at Tray.io?
We believe that everyone can and should automate the tools they use every day.
The Tray Platform empowers anyone to do more, faster by harnessing automation with the leading, low-code general automation platform.
With Tray.io, citizen automators throughout organizations can easily automate complex processes through a powerful, flexible platform, and can connect their entire cloud stack thanks to APIs.
Your Mission
As a Project Manager, you will move from the big picture to details so that the team can deliver complex and strategic multi-functional projects, often with tight deadlines.
You are intuitive, focused, driven, organized, and productive. You break through communication issues and effectively develop relationships with partners at all levels of the organization. You build trust across the organization. You are not afraid to be direct, but you strive to act with empathy and integrity.
What You Will Do
- Manage the project lifecycle of medium to large SaaS implementation projects including requirements gathering, project planning and management, risk management, communications, time tracking and partner management.
- Types of projects include Managed Builds and Co-development
- Provide decision-making authority across all technical and business process-related issues
- Manage scope to meet project deadlines
- Continuously drive constant improvement within the consultancy teams to increase the customer experience and grow the Professional Services business
- Guide customer onboarding to drive further adoption of Tray.io’s technology
About You
- Demonstrated Project Management experience or a similar delivery management role with a technical product
- Ability to communicate effectively cross functionality with a variety of stakeholder levels and technical ability
- Experience with agile methodologies
- Experience managing projects with Asana
- Ability to operate and execute within some ambiguity
- Ability to build strong relationships and influence teams within the internal and external ecosystem
Your team will fully support you to do your best work.
Our team is humble but fiercely ambitious people, who take immense pride in what they do. We work in a culture built on friendship, transparency, and above all, looking out for one another. The heart of Tray.io is made of generosity and trust. It is a community built on individual interactions between people who think differently; who are always available to help, to answer questions, and to empower. You'll have endless opportunities to learn and grow in a fun, fast-paced, and open environment. We love to achieve things that haven’t been done before.
We believe in diversity and equal opportunity
We believe that in building diversity we build strength. We encourage all to apply, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We will make sure that people with disabilities are provided reasonable accommodation to participate in the job application or interview process.