What are the responsibilities and job description for the GEN4 and Laser Support Specialist - (REMOTE) position at TRC?
TRC is a global consulting firm providing environmentally advanced and technology-powered solutions for the oil and gas, power, and infrastructure industry. We are seeking a GEN4 and Laser Support Specialist to join our TRC Digital team.
TRC Digital, a business unit within TRC, delivers IT/OT expertise and solutions to best address our client needs and has a proven track record supporting utilities in the deployment of complex operational technologies. We have broad capabilities for IT/OT project delivery while being highly specialized to meet the needs of each individual client. We are the trusted advisor and implementation partner for electric and gas utilities undergoing digital transformation and can offer deep experience across utility OT systems.
The GEN4 and Laser Support Specialist will be an essential part of our team to grow the consulting practice in the Operational Technology and Real-Time Systems domain.
Responsibilities:
- Handling of incidents on GEN4 and Laser systems
- Analysis of problems
- Implementation of solutions to problems
- Management of patches provided by solution providers: source management, compilation and MEP plan
- Processing of service requests related to GEN4 and Laser products
- Information requests
- Technical support. Examples: answers on the functioning of the systems, giving recommendations to meet the needs of the users
- Collaboration in projects and evolutionary/adaptive requests affecting GEN4 and Laser systems
- Analysis of new requests
- Produce a recommendation/estimate, with the approval and support of HQ governance: product managers, BPO, TPO and EMS
- Plan and execute implementation activities
- MEP of required changes
- Planning and execution of activities related to GEN4 and Laser system maintenance
- Regular exercises required by NERC compliance
- Activities related to the technical maintenance of the systems
