Job Posting for Coordinator Casino Services at Treasure Island Hotel Casino
Specific Job Functions:
Cultivate return business by expressing the company’s philosophy of hospitality in all customer interactions
Enthusiastically demonstrate a complete working knowledge of all room types, room amenities, restaurants, show and general knowledge of the hotel
Up-sell into various room/suite types, restaurants and show
Provide the highest level of customer service.
Check availability and book reservations.
Responsible for changing, canceling, and reconfirming existing reservations as necessary.
Add special comments/instructions to existing reservations as necessary.
Follow established blocks/restrictions as issued by management.
Seize every opportunity to enthusiastically sell restaurants, shows and other property services.
Transfer callers to other departments as necessary.
Send guest correspondence as needed.
Answer incoming calls in a timely manner.
Ensure department business is carried out in an efficient and professional manner
Perform all duties deemed necessary for the success of the department
Responsibilities/Qualifications
Strong verbal and written communication skills.
Excellent organizational skills.
Aptitude to learn multiple computer programs.
Highly motivated and energetic when dealing with customers and/or routine tasks.
Ability to multi task within multiple telephone queues and systems.
Previous customer service experience preferred.
High school graduate
Prior Call Center, Room Reservations or Front Desk experience preferred.
Salary.com Estimation for Coordinator Casino Services in Las Vegas, NV
$34,411 to $45,915
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