Enterprise System Support Analyst

TVCC is a comprehensive community college dedicated to promoting student success.

PAY - $50,000 LOCATION - Ontario, Oregon
JOB TYPE – Full-time DEPARTMENT – Student Services
DEADLINE – Open until filled REPORTS TO – VP of Student

Services



The Enterprise System Support Analyst serves as a cross-module support specialist and
trainer for the effective daily use of the College’s database information system, Jenzabar.
The position will help lead end-users in the College’s adoption of the web-based Jenzabar
Web tools, while continuing to support the existing client-server implementation of
Jenzabar. The Analyst may be called on to provide backup support for other Jenzabar users
throughout the College as situations dictate; this flexible work assignment will help develop
the Analyst’s understanding of College processes, as well as offer temporary support to
multiple departments during times of high need. The role requires attention to multiple
details and project management, and effective communication and interpersonal skills are
crucial. The Analyst is expected to maintain confidentiality and conduct themselves in a
highly professional manner in all interactions with College employees and students.

QUALIFICATIONS

MANDATORY:

• Education: Associate's degree; or combination of experience and education, or

• Experience: Working knowledge of general accounting principles.
• Experience: Working with integrated technologies and enterprise-wide systems in a

college environment.

PREFERRED:

• Knowledge of Jenzabar's Enterprise Resource Planning systems including EX, EXi,

• Knowledge of Powerfaids
• Knowledge of Salesforce or applicable Customer Relationship Management system
• Knowledge of Microsoft Office 365 applications
• Knowledge of SQL

RECRUITMENT ANNOUNCEMENT
Enterprise System Support Analyst

ESSENTIAL FUNCTIONS

• Develop an extensive working knowledge of the Jenzabar product suite, and other

• Demonstrate excellent customer service skill by maintaining effective working

• Collaborate with the Information Technology Department and other College

• Create, update, and maintain system documentation including program, procedural

• Self-study vendor-provided documentation in order to implement best practices and

• Develop and/or work with staff to create/develop/maintain standard data reports

• Develop end-user reporting using SQL Reporting Services, Infomaker, or Microsoft

• Provide flexible temporary support for student services, the business office, and

• . Supervision over processes used for Sales Force, Enrollment Rx, Powerfaids,

• Develop, manage, and maintain system for tracking outside scholarships.
• Develop, manage, and maintain system for reporting unclaimed property accounts.
• Work collaboratively with Enterprise Systems Support Analysis-Business Office

Life, Testing Center, Bookstore and other applicable Student Services Departments
with applicable software and processes support.

• Perform other duties as assigned.

• A letter of interest stating how you are qualified to perform the duties of the position.
• A resume
• College transcripts (copies are acceptable at this time)
• A TVCC application for employment. A pdf fillable application may be downloaded at

OAR 839-006-0445 and OAR 839-006-0450(3)

APPLICATION SUBMISSION: All application materials should be submitted or mailed to:
HR@tvcc.cc or Human Resources, Treasure Valley Community College, 650 College
Boulevard, Ontario, OR 97914.

NOTE: If you are unable to supply any requested application information by the deadline, please notify the HR
office, otherwise your application may be deemed incomplete and will not be considered further. Materials
submitted with the application become the property of TVCC and will be retained in accordance with employment
procedures. The College reserves the right to reject all applicants and ask for a re-opening of the position or make
a direct appointment.