Customer Assurance-Quality Coordinator

Tasks and Responsibilities: 

The primary functions of the Customer Assurance-Quality Coordinator(CA) position are to:

• Initially work with AHA management team to finalize the process, and then manage reviewing, documenting, and communicating customer requirements to our supply base.
• Own and champion all functions of training, template creation, guideline creation, and overall process of customer requirements.
• Establish relationships with all applicable parties to ensure clarity on processes, importance of processes, and provide support to ensure understanding.
• Establish documented sign-off process for most current level of customer documents accessible to supply base.
• Review and interpret available customer documents. These include, but are not limited to; contracts, drawings, specifications, quality manuals.
• Responsible to improve interpretation of packaging, labeling, and kitting requirements.
• Determine feasibility to comply with requirements and also identify points of risk. Will work internally to ensure appropriate measures are taken to meet requirements.
• Assist creation of flowdowns/print messages, work instructions and other documents that clarify customer requirements for the organization to be used for accurate order fulfillment.
• Manage storage of Aerohub Americas customer requirements via controlled site as described in process.
• Manage access to Aerohub Americas customer requirements keeping up to date records

The primary functions of the Customer Assurance-Quality Coordinator(CA) position are to:

• Initially work with AHA management team to finalize the process, and then manage reviewing, documenting, and communicating customer requirements to our supply base.
• Own and champion all functions of training, template creation, guideline creation, and overall process of customer requirements.
• Establish relationships with all applicable parties to ensure clarity on processes, importance of processes, and provide support to ensure understanding.
• Establish documented sign-off process for most current level of customer documents accessible to supply base.
• Review and interpret available customer documents. These include, but are not limited to; contracts, drawings, specifications, quality manuals.
• Responsible to improve interpretation of packaging, labeling, and kitting requirements.
• Determine feasibility to comply with requirements and also identify points of risk. Will work internally to ensure appropriate measures are taken to meet requirements.
• Assist creation of flowdowns/print messages, work instructions and other documents that clarify customer requirements for the organization to be used for accurate order fulfillment.
• Manage storage of Aerohub Americas customer requirements via controlled site as described in process.
• Manage access to Aerohub Americas customer requirements keeping up to date records.
• Responsible for improving accuracy to meet customer expectations for new item creation and revisions.
• Responsible to be subject matter expert, to identify customer fulfillment requirements, thereby reducing overall risk for other functions, while improving customer satisfaction and quality assurance.
• Understand revision change process and advise if it impacts current procedures.
• Improve organizational interpretation of packaging, labeling and kitting requirements

Education and Experience: 

• Minimum of 4 years work experience in a Technical or related Commercial role required.
• Ability to interpret drawings, specs, and quality manuals
• Bachelors degree in engineering, business, or other related field
• Experience in the use of business operational software Oracle JDE is preferred
• Proficiency and experience in the use of Microsoft Word, Excel and PowerPoint beneficial
• Knowledge of rubber/plastic products is beneficial
• Familiarity with AS9100 quality requirements is preferred is beneficial
• Ability to read and understand technical print

Competencies: 

• Technical aptitude is beneficial
• Managerial, Motivational and Administrative skills
• Team player with collaborative skills
• Excellent Customer Focus and understanding of Total Customer Satisfaction
• Ability to work independently as well as in a team environment
• Excellent written and verbal communication skills
• Customer driven with a positive, professional, can-do attitude
• Strong organizational skills with the ability to multi-task with attention to detail and accuracy
• Work with the right sense of urgency: Response times, flexibility and accuracy

Travel: 

• The CA position is a local geographic position in the US.
• Travel requirements (including overnight travel) will be approximately 10% of the work time. Travel will include local and national requirements for business meetings, and trainings.
• Americas and Canada

Application:

Last Application Date: 7/15/2023

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status.

​This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR.  ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. Green Card Holder), Political Asylee or Refugee.