SUMMARY OF JOB: The Retail Clerk is the face of Country Cookie. Your job is probably one of the most important. You have the responsibility of keeping a full case, welcoming customers in our store, answering the phone and taking orders, providing stellar customer service as well a keeping a tidy work area. To accomplish these tasks, this position works closely with the Operations Manager, Store Manager, Baker and the Customer.
REPORTS TO: Store Manager
CLASSIFICATION: Non-Management
WAGE: Hourly Non-Exempt
SUPERVISES: N/A
DAILY DUTIES:
Ensures that all activities conform to Country Cookie policies and procedures.
Communicate effectively and appropriately with all staff members.
React to change productively and handle other tasks as assigned and remains flexible in daily routine.
Support the mission statement of Country Cookie.
Give fast, friendly customer service.
Check in vendors by verifying that all items on the delivery ticket are received and order is put away by end of shift.
Sweep & Mop floors.
Clean restrooms.
Attend store team meetings.
Finalize daily shift paperwork.
Empty trash containers inside and outside of the store.
Adhere to and perform duties as defined in the Dough Mixer Job description if applicable.
Other duties as assigned by the Operations Manager or Store Manager.
WORK ACTIVITIES
Check production board for current orders and fill them.
Prepare hand doughs to keep the secondary case full
Operate the ovens and Mixer and keep them clean
Use a variety of kitchen tools, including but not limited to; electric mixers, pans, rolling pins, and cutting tools.
Keep work area neat and tidy at all times
Ensure that there are decorated cookies in the case
GENERAL ACTIVITIES
Operate the Cash Register and proper cash transactions.
Get information from production schedules and recipes.
Handle and move ingredients, tools, and cooking pans.
Provide baked cookies as needed to ensure a full display case.
Answer telephones and take orders
Provide Exceptional Customer Service
Report any ingredient inventories that are running low in the communications log.
Cleaning up your specified work area; wiping down work surfaces, sweeping the area and taking out the trash at the end of your shift.
Properly filling out the Daily Production Batch Sheets
Working your scheduled hours
Be active on our social medias and current with trends.
PHYSICAL REQUIREMENTS OF THE POSITION:
Requires prolonged standing.
Requires physical exertion to manually move, lift over 50 lbs., carry, pull, or push heavy objects or materials.
Occasional stooping, bending, reaching and climbing ladders or step stools.
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