What are the responsibilities and job description for the IT Operations Coordinator position at TRGroup, Inc?
Our Company:
We are a Maryland based IT consulting and systems engineering company with an immediate full-time opening for an IT Operations Coordinator.
We are looking for a professional, self-accountable IT Operations Coordinator to engage in our fast-paced, fresh-minded, people-driven service operations. Our mission is to provide exceptional service to a variety of small to medium business and government clients, and change the standard of how quality technology services are provided.
The right candidate is positive, goal-oriented, and self-motivated, able to administer, organize, and participate in all types of IT projects, from simple activities to more complex implementations.
Qualifications:
- Technical leadership, people management, and mentoring experience of a multi-site team
- 7 years’ experience specifically in an Information Technology or Network Support environment.
- Bachelors Degree preferred. IT and Project management certification a plus.
- Ability to work with high profile and very demanding clients.
- Ability to coach and mentor new and existing staff
- Analytical problem solver with the ability to ask the right questions.
- A focus on thinking critically over relying on technical expertise and solutions
- Exceptional communication skills with team and all types of client
- A positive yet professional demeanor and the ability to communicate professionally under pressure
- The confidence, self-awareness, and integrity to take ownership of your successes and failures and learn from them.
Tasks and responsibilities:
- Monitor and maintain operations to surpass client expectations and company goals
- Administer, organize, and participate in all types of IT projects
- Preparation of action plans and project documentation
- Establish and maintain timeframes and budgets for client projects.
- Regularly communicate with and conduct client satisfaction surveys
- Evaluate current operational performance and provide strategic plan for improvements.
- Champion company standards and organizational procedures
Personal Requirements:
- Bachelor's degree in IT, Electronics Engineering, or Information Security related discipline.
- Sense of Urgency: Ability to respond as needed within appropriate timeframes.
- Experience with project development and oversight.
- Excellent oral presentation skills, interpersonal communication and written skills.
- Exceptional organizational and multi-tasking skills.
- Self-sufficient, self-starter with proven success taking ownership and managing projects.
- Proficiency with MS Office Suite and programs to include Word, Excel, Outlook.
- Dynamic, highly motivated individual with a positive and goal-oriented attitude.
- Proactive learner excited by the application of emerging trends and industry advancements.
- Desire to be associated with a progressive and upbeat organization.
- Has a passion for winning as evidenced through demonstrated excellence in studies, client satisfaction and successfully completed projects
- An effective communicator with excellent relationship building and interpersonal skills; strong analytical and problem-solving abilities.
- Candidates must have a strong knowledge of Windows desktop and server operating systems.
If you believe you qualify for this position and have what it takes to work with our team, please submit an application!
Job Type: Full-time
Pay: $55,000.00 - $60,000.00 per year
Benefits:
- Paid time off
Schedule:
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- IT management: 7 years (Preferred)
Work Location: One location