CENTRALIZED PATIENT SCHEDULER LEAD

Description

If you are seeking to join a stable and established organization with high employee and patient satisfaction ratings, then Tri-City Cardiology is for you! Tri-City Cardiology has been serving the healthcare needs of the East Valley for over 40 years.

We are searching for a Lead Centralized Scheduler to join ourteam! If you enjoy working in a fast-paced environment for a company that truly cares about the service provided to their patients and putting quality care first, this may be an ideal position for you!

• Position Location:East Mesa/AdminOffice (Power & Main)
• Schedule: Five 8 shifts M-F between the hours of 7:00 a.m. - 5:30 p.m.
• Pay: $19.00 - $23.00 per hour

TCC PERKS!!!

• Immediate Holiday Pay
• Annual Movie Night invite your family too!
• Years of Service Awards
• Reward & Recognition Program!
• Medical Benefit as low as $33.58/per pay-period
• Benefits begin first of the month following hire

POSITION SUMMARY

This position monitors, coordinates, and reports on the flow of the calls that are coming into the practice along with supporting the communication technology of the practice. This position also assists with acting as a key communication and scheduling representative for incoming calls into the practice and outbound calls, patient portal scheduling requests and website inquiries. This position serves as the team lead supporting the communications team.

ESSENTIAL FUNCTIONS:

1. In addition to the duties as a Centralized Patient Scheduler, works with supervisor to lead the workflow of the team.
2. Works with supervisor to identify and maintain certain level of calls in queue.
3. Supports adds, moves, and changes within the phone system on the Intermedia.
4. Assist with the research and investigation through the Intermedia/Miarec system on TCC incoming or outgoing calls.
5. Monitors new patient orders.
6. Monitors the inbox for nuclear orders.
7. Monitors the website inquiries.
8. Assists in Training new hires and instructs new hire orientation Scheduling Training
9. Receive API/after-hours email and work/delegate incoming messages.

Qualifications

MINIMUM QUALIFICATIONS

Education/Experience/Licenses/Certifications

High school diploma or GED required.

Two years of experience as a telephone receptionist/customer service rep.

PREFERRED QUALIFICATIONS

Associates degree preferred.

Two years of experience in a call center preferred.