Service Rep

SUMMARY:  All Tri-Eagle Sales employees are expected to live and lead the Tri-Eagle Sales FISH philosophy and company values with a focus on customer service excellence. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

PRODUCT HANDLING

• Use proper product handling techniques to ensure products are not damaged while handling
• Fill shelves and displays as required making sure to properly face product
• Maintain a clean and orderly backroom / back stock area at each retail location
• Merchandises account as required including building of displays and proper POS placement
• Ensure all product rotation practices are followed to ensure the oldest products are selected first
• Adheres to all quality control standards of Anheuser-Busch and Tri-Eagle Sales in accordance with the "Old Beer Policies" set forth by management.
• Collects empty kegs and completes swaps for damaged or close coded product
• Works to resolve customer issues to prevent order refusals and communicates these issues with the appropriate sales rep and Service Supervisor.

ACCURACY

• Ensures all orders are delivered to the correct customer
• Accurately completes all transaction related processes including proper handheld entries, customer signature, collection of funds and leaving accurate copies of all final invoices
• Ensure accurate end of day route settlement to include inventory settlement and accurate deposit records

SPEED & EFFICIENCY

• Utilize time management and follow all company policies and procedures to ensure orders are delivered in a timely manner
• Ensure customer time windows are met

SAFETY

• Complete pre-trip daily to ensure all equipment has no defects and is deemed safe for operation
• Promptly inform the Service Supervisor of any issue that may require attention or action including safety risks, security problems, personnel issues, etc.
• Work safely and adhere to company safety policies and procedures

APPEARANCE

• Maintain a clean work environment and ensure the overall cleanliness of truck, trailer and all assigned equipment
• Maintain a professional appearance through the use of proper grooming and by wearing clean assigned uniform clothing

QUALIFICATIONS AND REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:

High school diploma or general education degree (G.E.D.) and one to three months related experience and/or training; or equivalent combination of training and experience.

LANGUAGE SKILLS:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to compute rate, ratio and percent and to draw and interpret bar graphs.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY:

Ability to solve practical problems.  Ability to follow a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, AND REGISTRATIONS:

Commercial Drivers License - Class A

Must maintain current State of Florida Driver's License.

Current State of Florida Department of Transportation Physical Card.

Negative reading on a N.I.D.A. drug screen.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand, walk, sit, and use hands to finger, hand, or feel objects, tools, or controls.  The employee is frequently required to reach with hands and arms, stand, walk, climb or balance, stoop, kneel, crouch or crawl.

The employee must regularly lift and move 50 pounds.  The employee must occasionally lift and move up to 160 pounds.  Specific vision abilities required by this job include close vision, distance vision, depth perception, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee frequently exposed to extreme cold and heat and outside weather conditions.  The employee is occasionally exposed to wet and humid conditions and is occasionally exposed to fumes or airborne particles.  The employee regularly works near moving mechanical parts.

The noise level in the work environment is usually loud.