Company Background
TSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA. We are disrupting the world of outsourcing and benefit from our leadership position in an industry experiencing strong year-over-year growth.
Company Culture & Mission
TSI makes outsourcing simple so that our clients can focus on their core business and drive sales growth. TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!
Job Summary
Our state-of-the-art Contact Center is looking to build on our biggest strength: our teammates! We are searching for professional and compassionate patient services representatives with GREAT communication skills. Must have strong time management, willingness to learn, and a desire to have FUN at work. Our client's mission is to make healthcare better for everyone, especially for our seniors. You will help their patients, by educating them about their benefits and making sure they get the care they need easily. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success!
Job Duties and Responsibilities
Our patient services representatives are responsible for making outbound calls and answer inbound calls. They handle all calls efficiently by scheduling appointments for members, reminding them about upcoming appointments, and providing them with needed instructions. Our representatives also build relationships with members, caregivers, clinical staff, and vendors.
Responsibilities include:
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